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Director of Operations-DIO
Director of Operations-DIO-March 2024
Fort Mill
Mar 30, 2026
About Director of Operations-DIO

  POSITION OVERVIEW:

  The Director will assure that Pike Engineering is increasing market share and market penetration in their assigned geographic division through continual customer service and secondary marketing. The Director is charged with driving quality, consistency, and continuous improvement across the organization in an effort to exceed customer expectations and maintain the highest level of customer satisfaction. This position normally has several profit centers and is charged with building an effective leadership team in each profit center. The Director is accountable for the financial performance and overall operational excellence of their assigned profit centers. The incumbent functions as a senior level managerial role, expected to be capable of performing or overseeing completion of complex engineering designs and calculations, both utility scope and non-regulated scope behind the meter on client premises. This position will be expected to provide oversight to the professional engineer in charge and manage project teams as well as a group of subordinates. This position will also include significant client interface responsibilities and will be expected to provide project management input and oversight.

  Personnel responsibilities include carrying out such programs as affirmative action, training, performance appraisal, compensation, employee recruiting, succession planning, and adherence to standards of conduct.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  Manage profit center resources to attain target financial results by:

  Identifying growth opportunities within the relevant markets and securing/maintaining a backlog of work

  Setting competitive prices for the services offered that yield acceptable margins for the profit center

  Managing resources and controlling costs to effectively deliver the services

  Maintaining efficient service delivery processes that ensure safe operations and quality work products

  Analyzing financial results on an ongoing basis, explaining variance from plan/budget and taking corrective action as required

  Provide management leadership to ensure the availability of a skilled, qualified, and motivated workforce by:

  Displaying effective leadership skills in motivating, rewarding, and assisting individuals through the use of innovative techniques and effective management systems

  Ensuring that individuals have the training, tools, personal equipment, work environment, and technical support to optimize their performance and achieve desired results

  Providing individuals with honest and constructive feedback, assistance in setting priorities, and opportunities for personal and professional development

  Creating an environment where team performance is more important than individual performance

  Manage the portfolio of technical disciplines within the specific engineering & design area and alter the technical capabilities of the department to or in anticipation of changing market conditions

  Ensure that all staffing and utilization goals are met

  Coordinate resource activities with those in other engineering & design areas within the Company

  Provide technical leadership to ensure that all specific engineering services are provided per applicable professional codes and standards by:

  Providing technical direction to project teams on complex multi-disciplined projects

  Developing and maintaining engineering standards, work practices, and systems

  Adhering to established QA/QC principles, policies and procedures

  Maintaining knowledge of the engineering and technical industry codes, standards, and best practices

  Developing and maintaining knowledge or the current and future enablers, systems, and applications available in the industry to ensure continuous improvement

  Ensure that client relations are properly maintained, and Pike Engineering’s market reputation is enhanced by providing:

  Coaching and mentoring of other professionals

  Management of the project in accordance with Pike Policies and Procedures

  Management of the client and project stakeholders, ensuring effective business relationships are in place and trusted by all

  All aspects of contract negotiation, change order identification, submittal and approval, administration, establishing the system to carry out the contract including management of subcontractors

  Effective project meetings (project kickoff, client alignment, status meeting, progress review, etc)

  Project reporting and status for the project team, management, and client

  Review of project financials reports to project accounting with adequate backup for management, internal and external accounting and/or SOX requirements

  Review of financial controls to ensure project profitability and expected cash flow positions

  Accurate invoices to ensure timely issuance and payment

  Develop, assess, and report on the business development approach, ensuring the strategic objectives are well understood and implemented by the team

  Lead the team in sourcing, managing, and implementing new business opportunities and office functions

  Ensure business growth through business development activities to ensure these are delivered in accordance with the organizational mission

  Ensure appropriate estimating/risk management input is provided for all business proposals and contract negotiations. Actively involved in creating proposals for new opportunities and extending current contract terms and scope

  Adhere to and help advance Pike Engineering corporate safety policy

  Ensure administrative duties are carried out in accordance with company policy

  REQUIREMENTS:

  Skills, Abilities, and Knowledge:

  The incumbent will incorporate the concepts of good leadership, management, marketing, recruiting, project administration, and public relations to enhance the position of Pike Engineering in the industry. The incumbent must also possess a comprehensive knowledge of work governed by the NESC as well as the NEC and be familiar with applicable codes and work rules applying to this scope. The incumbent must be able to communicate clearly in writing, in person and, over the telephone with all employees, various levels of client management, Pike Engineering management and with the general public.

  Specifically:

  Excellent organizational and planning skills to ensure the proper application of available resources resulting in high productivity and utilization

  Detailed knowledge of project management fundamentals

  Demonstrated skills in verbal/written communications to both internal and external audiences

  Demonstrated negotiating and decision-making skills using sound judgment and prudent analysis

  Demonstrated management and business skills with a focus on achieving company objectives related to quality of service and financial results

  Demonstrated skills in providing leadership, motivation, vision, and direction

  High energy level with the ability to work in a fast paced, ambiguous environment; can function confidently and effectively even when faced with incomplete information and uncertainty

  Proven success in developing and maintaining customer relationships

  High commitment to implementing plans and achieving goals in collaboration with others

  Working knowledge of project accounting practices and financial systems

  Working knowledge of Fixed Price, Time & Materials, Cost Plus and Unit contract pricing mechanisms

  Working knowledge of personal computers and software applications with MS office application proficiency including MS Project and/or Primavera scheduling software

  Serve as a leader in storm restoration efforts

  Education, Licensing, and Experience:

  Bachelor of Science Degree in Engineering or Business from an accredited college or university or 10+ years of leadership experience in the utility industry

  Significant experience in the electric utility industry

  Desired Qualifications:

  Registration as a Professional Engineer

  PMP Certification

  Graduate business degree

  Significant experience in electrical power systems engineering related to planning, designing, and operating T&D systems

  Considerable experience with overhead to underground electric distribution conversions

  Other Skills/Abilities:

  Self-Motivated

  Work independently

  Team-Oriented

  Customer Oriented

  Able to manage multiple tasks and provide leadership to other team members

  LANGUAGE SKILLS:

  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

  Ability to write reports, Business correspondence, and procedure manuals.

  Ability to effectively present information to top management, public groups, and/or boards of directors.

  MATHEMATICAL SKILLS:

  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.

  Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets

  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

  REASONING ABILITY:

  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  PHYSICAL DEMANDS: The physical demandsdescribed here are representatives of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  How much on the job time is spentin the following physical activities?

  Stand Up to 1/3 (Occasionally)

  Walk Up to 1/3 (Occasionally)

  Sit 2/3 and more (Regularly)

  Talk or Hear 2/3 and more (Regularly)

  Use Hands to Feel, Handle or finger tools or controls 2/3 and more (Regularly)

  Climb or balance Up to 1/3 (Occasionally)

  Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)

  Reach with Hands and Arms 1/3 to 2/3 (Frequently)

  Taste or Smell None

  Does this job requirethat weight be lifted or force to be exerted?

  Up to 10 Pounds Up to 1/3

  Up to 25 Pounds Up to 1/3

  Up to 50 Pounds None

  Up to 100 Pounds None

  More than 100 Pounds None

  Does this job have any specialvision requirements?

  ☒ Close Vision (clear vision at 20 inches or less)

  WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Wet, humid conditions (non- weather) None

  Work near moving mechanical parts Up to 1/3 (Occasionally)

  Work in high, precarious places None

  Fumes or airborne particles None

  Toxic or caustic chemicals None

  Outdoor weather conditions Up to 1/3 (Occasionally)

  Extreme cold (non-weather) None

  Extreme Heat (non-weather) None

  Risk of electrical shock None

  Work with explosives None

  Risk of radiation None

  Vibration None

  While performing this job, the noise level in the work environment is:

  Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

  Pike Engineering is an equal opportunity employer

  EOE/Minorities/Females/Vet/Disabled

  Pike Engineering is a Non-Union Company

  About Us

  Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

  “Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

  Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

  Requisition ID: 23004597

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