Director of Operations (Public Service Manager III) Maine Revenue Services

　　Augusta , Maine , United States | Management | Full-time

　　Apply by: Feb. 2, 2024

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　　MAINE REVENUE SERVICES

　　Director of Operations/Public Service Manager III

　　Opening Date: January 19, 2024

　　Closing Date: February 2, 2024

　　Job Class Code: MA34

　　Grade: 34

　　Salary: $82,222.40 - $112,278.40

　　Position Number: 016301541

　　Maine Revenue Services is seeking candidates for a Director of Operations. The Operations Division is responsible for the overall operational function of the agency, including mail and revenue processing, physical and cyber security, and new technology implementation.

　　POSITION DESCRIPTION:

　　The Division Director is responsible for providing administrative oversight of the Division, including planning, developing, directing, and providing overall leadership for the activities of the Division. The Director serves as the Project Director for the agency’s integrated tax system project. The successful candidate will be a highly organized self-starter with excellent written and verbal communication skills and a demonstrated ability to direct large teams and projects. The successful candidate will also have knowledge of physical and cyber security controls.

　　REPRESENTATIVE TASKS:

　　Plans, develops, evaluates, and directs highly specialized tax functions, and agency operational programs by delegating to managers with significant levels of authority in order to establish goals and objectives of the division and agency are met.

　　Develops, evaluates and ensures adherance to policies and procedures of tax programs, security and services delivery, including approval, traking data collection, reporting and program reviewand assessment in order to ensure efficient quality of services and compliance with applicable federal and state laws, policies, procedures and standards.

　　Forecasts budget requirements and estimates revenue to be derived from tax systems in order to assist in state budget preparation.

　　Issues RPF's, negotiates and awards contracts for goods and services and allocates state resources in accordance with agency goals.

　　Serves as a manager of the MRS executive management team and collaborates in developing agency-wide policies, procedures, standards and protocols in order to develop efficient, secure, intergrated programs and service delivery systems that support attainment of agency goals including the security of agency data and physical plant.

　　Reviews and develops draft recommendations for new and revised laws, rules and regulations in order to ensure correctness and enforceability and assists the Governor's office in crafting legislative proposals that effectuate desired goals.

　　KNOWLEDGE, SKILLS, AND ABILITIES:

　　Knowledge of state tax laws, rules, policies and procedures.

　　Knowledge of the principles and practices of tax administration.

　　Knowledge of accounting and account examination principles and practices.

　　Knowledge of electronic taxation reporting systems.

　　Knowledge of the legislative process.

　　Knowledge of personnel management, supervisory principles, methods and techniques, human resource policies and practices.

　　Knowledge of Maine Civil Services and applicable collective bargaining agreements.

　　Ability to plan, develop and direct the activities of an administrative unit.

　　Ability to establish and maintain communications with a variety of including internal and external stakeholders, including IRS officials, contractual entities, Legislataive represesntatives and their staff, and members of Commission staff.

　　Ability to manage multiple divisional work units and large complex projects simultaneously.

　　Abilty to nagivate MERITS and other MRS data systems.

　　Ability to exercise discretion and make sound decisions.

　　MINIMUM QUALIFICATIONS

　　A bachelor’s degree from an accredited educational institution and a minimum of five (5) years professional work experience in a senior management position with a focus on project management, new technology implementation, and physical and cyber security controls.

　　Please submit a cover letter, resume, and three professional references with your application.

　　Please note: All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. In order to be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

　　BENEFITS:

　　No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

　　Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

　　Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

　　Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

　　Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

　　Retirement Plan – The State of Maine contributes 18.21 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

　　Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

　　Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

　　Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

　　Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

　　Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal) .

　　Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

　　Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

　　There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

　　Thinking about applying?

　　Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.