Job Title:

　　Director of Global Payment Operations

　　Role Overview:

　　We are seeking a highly motivated and experienced Director of Payments to lead our payment operations and strategy. The successful candidate will be responsible for overseeing all aspects of our payment processes, ensuring seamless transactions, optimizing payment success rates, and reducing friction for our subscribers.

　　We will only consider candidates currently in the United States and are not offering relocation assistance at this time.

　　About the role:

　　Payment Strategy: Develop and execute a comprehensive payment strategy to optimize payment success rates and minimize payment-related issues.

　　Team Leadership: Build and lead a high-performing payments team, including payment analysts and specialists, to achieve departmental goals and objectives.

　　Payment Operations: Oversee payment processing, fraud prevention, chargeback management, and payment reconciliation to ensure efficient and accurate payment transactions.

　　Vendor Management: Manage relationships with payment service providers, financial institutions, and third-party vendors to enhance payment processing capabilities and negotiate favorable terms.

　　Data Analysis: Utilize data-driven insights and analytics to identify payment trends, areas of improvement, and opportunities to reduce churn by improving payment success rates.

　　Compliance and Security: Ensure compliance with relevant payment regulations and industry standards, and implement robust security measures to protect customer data and financial transactions.

　　Payment Experience: Continuously optimize the payment experience for subscribers, reducing friction and enhancing ease of payment.

　　Cross-functional Collaboration: Collaborate with other departments, including product, customer support, and ecommerce, to align payment strategies with overall business goals and customer satisfaction.

　　Reporting and Metrics: Establish KPIs and regularly report on payment success rates, transaction performance, and key metrics to senior management.

　　Innovation: Stay up-to-date with industry trends, emerging payment technologies, and best practices to drive innovation and improve payment processes.

　　About you:

　　Proven experience in payment operations, preferably in a subscription-based business or the payments industry

　　Strong leadership skills with a track record of building and managing high-performing teams.

　　In-depth knowledge of payment processing, fraud prevention, and chargeback management.

　　Experience in negotiating contracts and managing relationships with payment service providers and financial institutions.

　　Proficiency in data analysis and the ability to make data-driven decisions.

　　Strong understanding of payment compliance and security requirements.

　　Excellent communication and interpersonal skills.

　　Ability to think strategically and drive results in a fast-paced, dynamic environment.

　　Travel up to 15%

　　#LI-Remote

　　Company Overview

　　McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

　　Company Benefits and Perks:

　　We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

　　Bonus Program

　　401k Retirement Plan

　　Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage

　　Paid Parental Leave

　　Support for Community Involvement

　　14 Paid Company Holidays

　　Unlimited Paid Time Off for Exempt Employees

　　96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

　　We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

　　The starting pay range for this position is $141,680.00-$232,760.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.

　　Please click here (https://www.mcafee.com/content/dam/consumer/en-us/docs/legal/mcafe-job-applicant-ccpa-notice.pdf) to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.