Director, IT Infrastructure & Security Bookmark this Posting | Print Preview | Apply for this Job

　　Please see Special Instructions for more details.

　　Nazareth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.

　　Posting Details

　　Position Information

　　Requisition Number 21267

　　Position Title Director, IT Infrastructure & Security

　　Type of Staff Position Exempt

　　If, Temporary begin date:

　　If Temporary, end date:

　　Department Information Tech Services

　　Pay Rate $95,742 - $129,534

　　Full-time/ Part-time Full-time

　　Work Hours per Week Full-time

　　Work Hours

　　Standard business hours.

　　Up to 3 days per week remote once fully onboarded.

　　Number of Weeks Per Year 52

　　Date Positon to be Filled

　　Title of Supervisor Chief Information Officer

　　Job Description Details

　　Job Description Summary

　　Provides leadership for and oversees the operation of the universities technology infrastructure, ensuring that the environment is strategically designed and secured, as well as effectively maintained, monitored and enhanced. Demonstrates a deep technical understanding of Nazareth’s network, server, storage, voice, and endpoint components, and ensures that the campus infrastructure is functioning in a manner that meets or exceeds the needs of the faculty, staff and students. Identifies new strategic opportunities, introduces new technical solutions, establishes standards, develops project plans, and recommends investment priorities to meet the strategic goals of the University while considering available financial resources. Plans and implements the short and long-term infrastructure initiatives outlined in the Nazareth University Strategic Enterprise Technology Plan ( STEP ).

　　Managing a team of engineers and technicians, the Director plans and manages a portfolio of mission critical infrastructure systems including wired and wireless network; internet connectivity; virtual/physical server and storage environment; e-mail; desktop hardware, software, and communication tools; and voice communication technology. Also responsible for data center planning and management, network documentation, monitoring and advanced support of the file server and end-user computing environment.

　　Provides insight and recommendations for innovative uses of emerging technologies on campus e.g. Virtual Reality, Augmented Reality, Artificial Intelligence / Robotics, etc.).

　　Essential Functions

　　PRINCIPAL ACCOUNTABILITIES (Essential Functions):

　　Provides vision and hands-on technical leadership for the design, installation, upgrade and enhancement of Nazareth’s core infrastructure and communication systems (data, voice, video), including the short- and long-term infrastructure initiatives outlined in the Strategic Technology Enterprise Plan. Recommends and implements technologies and standards that best align with the University’s strategic goals and available human and financial resources. 45%

　　Manages staff (team of approximately 4-5): Authority to hire, set goals and objectives, coach, mentor, develop, train, motivate and to manage performance including discipline and dismissal. Manages staff to assure accountability and stewardship of campus resources (operational, financial, technology and human) in compliance with departmental goals and objectives and following all policies and procedures. 15%

　　Maintains in-depth understanding of the University’s technical architecture, including the wired and wireless network; internet connectivity; virtual/physical server and storage environment; e-mail; desktop hardware, software and communication tools; voice communication technology; the campus-wide printing environment; ticketing, monitoring and deployment tools. 10%

　　Stays informed of new technology developments and recommends ways in which the campus could benefit from the implementation of such technologies. Provides strategic insight and recommendations for innovative uses of emerging technologies (e.g., Virtual Reality, Augmented Reality, Artificial Intelligence / Robotics, etc.) in Maker Space and other campus environments. 10%

　　Ensures that all production system platforms meet or exceed established performance levels, including availability, on-going maintenance, upgrades, and enhancements – with particular emphasis on mission-critical enterprise systems and applications. 5%

　　Prepares annual plans and budget estimates for infrastructure projects and technology refreshes, including projects that may have single or multi-year implementation schedules. 5%

　　Maintains relationships with external vendors and interacts with them to ensure effective resolution of operational issues. 2%

　　Oversees and facilitates the IT Change Management process. 2%

　　ADDITIONAL ACCOUNTABILITIES :

　　Partners with the Technology & Media Service Desk Manager to ensure the provision of superior customer service in a collaborative, collegial and team-oriented environment, as well as the provision of accurate and timely operational metrics and communication to the Chief Information Officer and the campus. Jointly responsible for inventory asset management with the Technology & Media Service Desk Manager, to ensure consistent and accurate physical inventory records are maintained throughout the technology asset lifecycle. 2%

　　Collaborates with the Chief Information Officer and other ITS Managers to develop the IT Policy Framework and to formulate specific policies and standards related to infrastructure. 2%

　　Works with key team leaders to develop and enhance the project planning and budgeting process for IT initiatives. Attends meetings with various campus groups and Senior Administrators to develop a clear understanding and assessment of technology needs 2%

　　Other duties as assigned

　　Required Education, Experience, Technology Applications and Skills

　　REQUIRED QUALIFICATIONS :

　　Bachelor’s degree in Computer Science or a related field.

　　Must have a progressive track record of managing technical staff, technical infrastructure, complex projects, budgets and vendor relations.

　　At least 12+ years’ directly relevant experience, including 7+ years of progressive management experience in a technology services environment and 12+ years of experience of software, hardware architecture/design including multi-tiered architectures, network and performance optimization

　　Experience in the following areas is essential: supervisory skills, staff management, staff development and coaching, budget development, project management, vendor management

　　Exceptional organizational skills and be able to attend to and prioritize projects.

　　Ability to successfully manage interpersonal working relationships. As appropriate, collaborate with staff in other units and divisions to achieve the goals of the University.

　　Strong written and verbal communication skills.

　　Handles confidential information sensitively and appropriately.

　　REQUIRED COMPETENCIES :

　　Must demonstrate advanced competency level and/or aptitude pertaining to each essential function outlined, including:

　　⮚ Experience in LAN and WAN technologies, network design, network management etc. including demonstrated understanding of the OSI 7 Layer Model.

　　⮚ Experience with Data Center design.

　　⮚ Experience in personal computer operating systems (imaging, desktop

　　deployments and replacements).

　　⮚ Experience with the Altiris Client Management Suite of applications (or similar), physical and virtual server management, Enterasys/Extreme Networks) or equivalent) wired & wireless technology (with demonstrated aptitude to quickly learn new tools/environments).

　　⮚ Experience with Windows and Apple desktop and server operating systems, SAN technology, Active Directory, SQL servers, virtual server technology and backup and retrieval applications.

　　⮚ Experience with fault tolerance systems and disaster recovery plans.

　　⮚ Experience working in a multi-platform and multi-device environment including

　　but not limited to PCs, Macs, tablets, interactive white boards, networked and standalone copiers and printers, projectors, personal computing devices (e.g. smartphones, iPads, etc.)

　　● Demonstrable analytical and technical aptitude with focus on identifying and alleviating the root

　　cause of a problem; solves the whole problem.

　　● Exceptional customer relationship management and service skills: customer-focused; sees problems from the customer’s perspective.

　　● Ability to effectively communicate technical issues to technical and non-technical audiences

　　● Strong leadership, management, and organizational skills with a high comfort level in both

　　hierarchical and non-hierarchical/matrix environments.

　　● High emphasis placed on professionalism, efficiency, and a positive attitude.

　　● Tolerance for ambiguity.

　　● Ability to work with minimal supervision.

　　● Demonstrates commitment to working in a diverse workplace and to building a pluralistic

　　community by promoting an increased understanding of individual differences and perspectives that will enable workforce cohesiveness.

　　● Annual participation in professional development; focuses on acquiring, improving, and applying technological and other skills that are essential to achieving the goals of the University.

　　Preferred Education, Experience, Technology Applications and Skills

　　PREFERRED QUALIFICATIONS :

　　Master’s Degree is preferred but not required.

　　Additional technical certifications (e.g. CCNA ; CCNP ; ITIL ; MCSE ) are a plus.

　　RFP / RFQ writing and reviewing, creating statements of work, defining project scope definitions, performing bid reviews and acceptance, negotiating contracts for maintenance and service are a plus.

　　Supervisory Responsibilities

　　Manages staff (team of approximately 4-5)

　　Physical Requirements

　　Must be able to work in a typical office environment that requires some lifting (30 lbs), sitting for extended periods, working at a computer and navigating the campus for various events.

　　Equipment to be used

　　Various computer / networking hardware and software, including:

　　Network design, configuration, optimization, and operational support of network devices such as servers, routers, switches, associated software tools, and cabling in a complex IP LAN / WAN environment. Knowledge and experience working with DNS , Active Directory, Intrusion Detection Systems ( IDS ), Virtual Private Networks ( VPN ), Intrusion Prevention Systems ( IPS ), and associated technologies.

　　Windows and Linux server environments

　　VMware

　　Team Dynamix ( TDX )

　　Altiris Deployment Console, Web Console (application metering and SVS software deployment) or equivalent

　　Windows 7 and 10

　　MacOS

　　Google Apps

　　Microsoft Office Apps (all)

　　Desktop PC’s and laptops – various models

　　Macs – Desktop and laptops – various models

　　Printers – various models

　　Multi-media devices and Smartboards – various

　　Physical and Virtual Servers

　　Server racking, power supplies etc.

　　Network hubs/switches and patch panels (Extreme environment)

　　Extreme Wireless

　　Barracuda NG Firewall Router

　　Voice Communication: VOIP , Voicemail platforms, Endpoint devices

　　Slack

　　Posting Detail Information

　　Posting Date 01/10/2024

　　Closing Date

　　Open Until Filled Yes

　　Special Instructions to Applicants

　　Nazareth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.

　　Quick Link https://jobs.naz.edu/postings/3764

　　Posting Specific Questions

　　Required fields are indicated with an asterisk (*).

　　How many years of job related experience do you have?

　　1-3

　　4-6

　　7-9

　　10+

　　What would be your salary requirements for this role?

　　(Open Ended Question)

　　Are you authorized to work in the United States?

　　Yes

　　No

　　Do you require sponsorship now or in the future?

　　Yes

　　No

　　Are you willing to undergo a background check in accordance with local and state laws?

　　Yes

　　No

　　Please confirm your current city of residence. Note that this position requires on-site work in Rochester NY, and we are only considering candidates who are already based in this area. Are you currently residing in Rochester or nearby?

　　(Open Ended Question)

　　Applicant Documents

　　Required Documents

　　Resume

　　Cover Letter

　　Optional Documents