About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
As the Director of Fraud Analytics Debit Cards, you will define and own the operational process of investigation into fraud attacks, to rapidly understand attack vectors, vulnerabilities, and drive mitigation of systems, processes, and tools across our layered controls. You will build a team of initiative-taking and skilled fraud analysts and will collaborate and partner closely with Fraud Operations to continually investigate and research suspected and confirmed fraudulent activity. In this role, you will oversee all fraud strategy deployments, continuous adaptation of trends, and overall effectiveness of the tools abilities to detect fraud. This position will report directly to the Senior Director of Fraud Strategy and Analytics.
Responsibilities:
Defining and driving the reporting and analytics through detailed data analysis and investigation into suspected and confirmed fraudulent activity within our debit card programs.
Providing structured and ongoing analysis of vulnerabilities, control weaknesses and gaps to drive rapid mitigation and remediation of attacks, and to recommend action on significant risk issues, trends, loss events, and best practices.
Building the process and tools to provide ongoing feedback loops into fraud and risk products, control frameworks, data instrumentation and detection processes, to proactively influence priorities and roadmaps for improving our ability to protect clients.
Having ongoing meetings with state representatives and investigators regarding fraud trends within their respective states.
Constructing reporting that provides early intelligence and data signals to use as indicators of progressive fraud trends.
Defining and monitoring success metrics to ensure speed and effectiveness of investigations, and our ability to drive action based on investigation findings and incoming trends.
Recommending to the state proactive fraud prevention and detection methods.
Continuously monitoring for emerging fraud trends using real-time data, including analysis of outliers in key fraud risk metrics.
Identifying patterns and anomalies within large datasets and make appropriate recommendations to mitigate risk.
Making risk-based sample selections targeting high fraud risk files for review.
Evaluating the efficacy of fraud detection and prevention tools and services through cost & fraud loss analysis.
Preparing monthly reports for Senior and Executive management regarding incoming trends, strategy effectiveness, and loss impacts.
Requirements:
Have a minimum of five years of Financial Services, Fraud, or equivalent qualifications through one or more of the following: work experience, training, military experience, education.
Minimum of two years of leadership experience.
Show strong knowledge of the SAS analytics programs, ability to build reports, and set up recurring jobs.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across twenty-four countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $110,000-$147,500.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.