Provides oversight, governance and monitoring of operations to drive consistency and quality ensuring that internal control processes are adequate and functional. Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards. Administers operations governance policies and maintains strategic alignment to ensure adherence and efficiency.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

Attracts, retains, and enables the career development of top talent.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

Develops an expert understanding of business/group challenges.

Networks with industry contacts to gather competitive insights and best practices.

Recommends measures to improve organizational effectiveness.

May consult to or serve on various committees and task forces.

Leads the definition and development of the operations governance framework, concepts and standards.

Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

May network with industry contacts to gain competitive insights and best practices.

Collaborates with stakeholders to identify business requirements and opportunities for improved operations management.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Defines business requirements for analytics and reporting to ensure data insights inform business decision making.

Participates in identification of operations governance opportunities and related data/information specifications.

Maintains standards and monitors compliance and effectiveness of operations processes.

Implements, maintains and reviews processes to ensure quality and compliance with Bank and regulatory requirements.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging and identifies appropriate distribution channels.

Supports the resolution of issues by coordinating stakeholders in the information chain.

Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.

Oversees the design, development, and implementation of tools and training required to deliver business results.

Defines, implements, and documents quality measures and provides guidance on how policy requirements translate to business processes.

Plans and controls unit operating expenses in accordance with forecasts.

Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.

Leads/supports contract negotiations with vendors, balancing cost, risk and performance.

Performs assessments and planning to verify that the business requirements are within standards.

Identifies and implements the optimum means to collect, process, analyze and report on information to ensure ongoing accuracy, integrity and security.

Participates in the resolution of operating/technical problems or manages escalation with other BMO technical support groups.

Validates and tests changes to technology systems in support of operations governance.

Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.

Influences how teams/groups work together.

Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Communicates abstract concepts in simple terms.

Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

Anticipates trends and responds by implementing appropriate changes.

Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Seasoned expert with extensive industry knowledge.

Technical leader viewed as a thought leader for innovation.

Verbal written communication skills - Expert.

Analytical and problem solving skills - Expert.

Influence skills - Expert.

Collaboration team skills; with a focus on cross-group collaboration - Expert.

Able to manage ambiguity.

Data driven decision making - Expert.

Salary:

$128,000.00 - $238,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.