At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Lead the Post-Sales Delivery Systems Team in delivering strategic, analytical and tactical support to the global Professional Services/Customer Outcomes team

　　Serve as Product Owner for ServiceNow’s in-house developed Professional Services Automation tool

　　Own Professional Services systems and tools roadmap

　　Develop vision for end state of delivery tools and systems

　　Identify and develop key metrics for business management of Professional Services delivery

　　Remove barriers for the team as they work to resolve technical and system issues

　　Lead operational team responsible revenue recognition activities and partner with the CO Finance team to resolve errors ensuring the month-end process is conducted smoothly

　　Partner closely with Customer Outcomes leaders as they strategically evolve their organization to align with corporate priorities and objectives

　　Collaborate closely with our technical Digital Technology team on development of enhanced post-sales tooling

　　Evolve our PSA tool into a commercial-ready product over the next 1-2 years

　　Lead the team on standardizing Deliver related policies, procedures and processes globally and – where needed – regionally

　　Lead the team in identifying, developing and implementing efficiency opportunities

　　Provide thought leadership and guidance on all tool enhancements

　　Provide guidance on enablement processes and procedures for new Delivery team members

　　Work to identify and implement improvement opportunities that result in a positive movement of Employee Voice Survey scores

　　Serve as main escalation point for the team in their management of operational Delivery challenges, including the resolution of Global Business Administration Service Catalog Requests and Incidents

　　Enhance internal workflows to drive productivity across Delivery Teams

　　Navigate the hiring process as needed

　　​​​​​​ Our Ideal candidate:

　　10+ years of experience in a Professional Services or client Delivery models, especially with processes supporting Resource Management, Project Management, Professional Services Automation tools & system

　　Prior experience as a business manager or operational leader managing people and teams in a global, remote and virtual environment is required

　　Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams

　　Strong communication skills with the ability to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions

　　Effective at building relationships, collaborating, and influencing others; experience working with senior executives across all geographies and functions

　　Strong team player who is also an independent thinker

　　Strong analytical skills to work on complex business issues with minimum supervision

　　Strong people development and influencing skills; able to build and drive extended and virtual teams

　　Proven ability to effectively interface with a diverse range of roles at all levels

　　Resourceful self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment

　　Able to independently prioritize shifting workloads in a high growth, ever-changing environment

　　Able to work in a matrix organization structure

　　Able to travel

　　Flexible work schedule to support a global team

　　Bachelor’s degree and/or MBA degree is a strong plus

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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