At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Dining Room Attendant

Department: Wahlburgers at Hy-Vee

FLSA: Non-Exempt

General Function

The primary responsibility of a Dining Room Attendant is to reset tables in a speedy professional and effective manner as guests leave the area. Dining Room Attendants are also responsible for the grooming of the entire dining room area and its perimeters, as well as staff with refills and clearing tables. Other duties will be expected as need arises.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Wahlburgers Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by:

escorting them to the products for which they’re looking

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience

Greet guests at the door and walk them through the concept and ordering process

Organize tables efficiently without making noise

Clear tables after guests leave. Takes tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.

Make sure that shakes and drinks from the bar are ran to the guests and offer refills when available

Verify food is correct, including all Mealtime orders

Run hot, fresh food

Communicate with cooks and clerks to assure efficient customer service.

Between settings promptly clean table tops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.

Assist janitorial staff with trash removal

Stock service areas with supplies such as coffee, food, tableware, and linens

Assist in cleaning up spills

Handle customer queries and concerns efficiently

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Secondary Duties and Responsibilities

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables

Ability to do simple addition and subtraction; copying figures, counting and recording

Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Education and Experience

No education requirements. 0-2 years of related work experience

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job

Standard tools and equipment used in a serving environment including Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, POS printers, POS terminals and POS workstations.

Contacts

Has constant contact with the general public and customers

Are you ready to smile, apply today.