Digitalents Graduate Program - Service Operations Manager

　　At Sanofi, we Advance the process from discovery to therapy with the power of digital. We don't settle for less, and we hope you don't either. Digitalents is your opportunity to make a real impact on the transformation of our business and people's lives across the globe.

　　Why Digitalents?

　　Digitalents is a two-year program that gives you the opportunity to complete different assignments while working with professionals from all over the world.

　　You'll be part of a cohort, a community of talents, that will receive personalized guidance and support to help build the foundation for your future career. From empowering group learning and development experiences around the world to expert career advice, you'll work alongside and have exposure with senior leaders who are invested in your success.

　　About the role:

　　As Service Operations Manager you will have the opportunity to work on two assignments based in two separate locations: first year in Bridgewater (USA) and the second year in Barcelona (Spain).

　　Service Delivery: Oversee the end-to-end service delivery process, ensuring that services are delivered on time, within budget, and in accordance with established quality standards. Continuously monitor service performance metrics and implement corrective actions as necessary.Client Relationship Management: Build and maintain strong relationships with internal clients, acting as a point of escalation for any service-related issues or concerns. Proactively engage with clients to gather feedback, understand their needs, and identify opportunities for improvement.Process Improvement: Identify opportunities to streamline and optimize service delivery processes. Collaborate with cross-functional teams to design and implement process improvements that enhance efficiency, reduce costs, and improve customer satisfaction.Performance Analysis: Analyze service performance data to identify trends, areas for improvement, and opportunities for innovation. Generate reports and presentations to communicate insights and recommendations to senior management.Vendor Management: Coordinate and manage relationships with external vendors to ensure timely and high-quality delivery of products and services that align with business expectations. Portfolio Rationalization: Identify opportunities to optimize the whole applications portfolio, through decommissioning process, move to cloud, and obsolescence's remediation.Transversal Cooperation: act as a strong change agent across all teams to improve team engagement and accelerate adoption of change.Budget Management: support Operations and Finance areas on all topics related to budget elaboration, actuals monitoring, and post-implementation reviews.Service Delivery: act as a single point of contact for all issues related to AIMS (service supporting application), such as Demand Management, Applications On-Off Boardings, Budget elaboration & monitoring, monthly invoice validation.

　　About you:

　　Master's degree in Engineering, Computer Science or other related field

　　At least one year of experience in operations management role

　　Excellent communication and problem solving skills

　　Fluent English, Spanish would be an asset

　　Please mind that only applications submitted in English will be considered.

　　*Note: this role is a VIE opportunity and is only available to European citizens due to external regulations.

　　Target start date: May 2024

　　Pursue progress, discover extraordinary

　　Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

　　At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

　　Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

　　#digitalents

　　At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.