Make banking a Fifth Third better®

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　　Job Description

　　GENERAL FUNCTION:

　　The Digital Product Owner I of the person-to-person payments domain will be responsible for: 1) collaborating with business and technology partners to deliver domain services that meet the needs of our customers and enhance their overall banking experience using Agile development 2) ensuring key metrics are being met, and 3) driving innovation, streamlining processes, and ensuring the successful execution of domain services initiatives.

　　Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Develop and execute a strategic roadmap for the bank's domain services, aligning it with the overall business objectives and customer needs.

　　Take ownership of the person-to-person payments domain services product portfolio, defining product vision, strategy, and roadmap. Prioritize and manage the product backlog, ensuring timely and quality delivery of features and enhancements.

　　Work closely with development team, using Agile methodologies, define user stories, acceptance criteria, and provide clear guidance throughout the development process. Contribute to reviewing/approving user stories, sprint support, and QA testing. Participate in team ceremonies such as sprint reviews/demos.

　　Collaborate with the Consumer Digital Zelle team to stay on top of upcoming technical changes and enhancements in vendor’s software and how those changes will impact the business and technology stack.

　　Conduct thorough analysis of customer requirements, market trends, and regulatory considerations to define and refine domain services requirements, ensuring compliance and competitive advantage.

　　Collaborate with cross-functional teams, including technology, operations, risk, compliance, and business units, to gather requirements, understand pain points, and identify opportunities for the person-to-person payments product and domain services improvements.

　　Champion a user-centric approach by conducting user research, usability testing, and gathering feedback to continuously improve the usability and effectiveness of domain services.

　　Partner with marketing, communication, and training teams to plan and execute successful product launches. Develop adoption strategies to ensure maximum utilization of domain services by internal and external stakeholders.

　　Define key performance indicators (KPIs), annual goals, and objectives to measure the success and effectiveness of domain services. Regularly monitor and analyze data to identify areas for improvement and drive continuous enhancement.

　　Identify and mitigate risks associated with domain services, including data privacy, security, and regulatory compliance, in collaboration with risk and compliance teams.

　　Provide transparency and ongoing communications with line of business partners/key stakeholders.

　　MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

　　Bachelor's Degree or equivalent experience required.

　　2- 5 years of related experience.

　　Solid digital product management background.

　　Experience working in Agile development preferred.

　　Ability to have fun and a willingness to try new things and challenge the status quo.

　　Effortlessly collaborative with strong intellectual curiosity and creative problem solving.

　　Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.

　　Ability to self-motivate and work well independently and with different teams.

　　Strong presence with ability to interact with and influence all levels of the organization.

　　WORKING CONDITIONS:

　　Normal office environment with little exposure to dust, noise, temperature and the like.

　　Extended viewing of CRT screen.

　　Travel approximately 25% (domestic).

　　Digital Product Owner I: Person-to-Person Payments Domain

　　LOCATION -- Cincinnati, Ohio 45202

　　Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

　　Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

　　Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.