Description

　　Amazon Latin America payments team is looking for a highly skilled and experienced program manager to drive the abuse prevention charter across multiple payment instruments and markets

　　Key job responsibilities

　　Our vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience. As Amazon Pay expands and builds new capabilities, building customer trust will be the key to drive customer adoption and enable robust business growth. This role would be a part of the Latin America Payments team

　　Amazon Latin America Payments team is responsible for driving abuse prevention initiatives for Payment products products and use cases. As end to end owner of the program you will work with category, finance, analytics and tech leaders to curb financial leakage on Amazon products and use cases. This role calls for an individual to showcase judgment and decision making skills to balance customer experience with financial impact. There will be a steep learning curve, adding a fair amount of business skills to the individual.

　　In this position you will:

　　• Define, own and manage programs to curb financial leakage resulting from policy violations on Amazon Pay products and use cases.

　　• Work with ML scientists and leverage advanced analytics team to identify Modus Operandi being used by bad actors. Translate the learnings into product roadmap to systematically mitigate payment frauds.

　　• Work with Payment Instrument and category leaders to assess and mitigate fraud vulnerability in planned launches.

　　• Abstract requirements to create platform solutions that can have a multiplier impact across clients of the fraud platform.

　　• Collaborate with Global Identity and Account Integrity teams to influence and build upstream interventions to detect and prevent fraud.

　　• Lead automation initiatives to drive efficiency in investigation, fraud resolution and reporting.

　　• Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insights.

　　• Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insights.

　　• Drive business reviews with leadership and partner teams to audit ongoing performance against key metrics and program goals.

　　• Work with operations, analytics and category owners to drive learnings on new Modus Operandi being used by bad actors. Socialize the learnings and influence product roadmaps to systematically reduce wastage arising from potential abuse.

　　• Drive customer level actions centrally to prevent activity from potentially abusive customers e.g. creating suspension policies for abusive accounts.

　　• Lead automation initiatives to drive efficiency in investigation and reporting.

　　Basic qualifications

　　A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

　　• Post Graduate degree from a recognized university

　　• 7+ years’ relevant work experience handling large cross functional programs

　　• Excellent analytical skills, including the ability to identify and solve ambiguous problems

　　• Comfortable working with large sets of data; Experience with MS Excel and data analytics tools such as Quicksight, Tableau

　　• Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization

　　• Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.

　　• Ability to operate multi-nationally with overseas business partners. Solid experience supporting key control projects/initiatives

　　• Highly organized with multi-tasking skills; able to change direction quickly and in leading through both ambiguity and constant change

　　• Strong bias for action, ability to independently deliver results while working remotely with limited direction

　　Preferred qualifications

　　• Full Time MBA from Tier-I B-Schools

　　• Relevant experience in the following areas: managing e-commerce abuse and fraud

　　• Tableau or other broadly used analytics tool certifications

　　We are open to hiring candidates to work out of one of the following locations:

　　Sao Paulo, SP, BRA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field