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Digital Change & Adoption Lead - NU North America
Digital Change & Adoption Lead - NU North America-March 2024
Englewood Cliffs
Mar 31, 2026
About Digital Change & Adoption Lead - NU North America

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are interested in leading change then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

This role leads change management and adoption of digital capabilities into the business group and/or business unit (BG/BU), focusing on end user experience, business process change, communication and outcomes.

Product Adoption and Embedment

Leads the change management strategy and plan for all process and technology changes introduced within the BG or BU

Ensure digital products are adopted and embraced by end users within the BG/BU to provide best in class user experience

Monitor and track adoption metrics for digital solutions across the BG/BU

Identify potential barriers to adoption, and create risk assessment and mitigation action program to ensure smooth deployment of product development initiatives

Drives process change, embedding capabilities into day to day working

Maps business outcomes to products

Maximize BG/BU ‘Business Readiness’ and develop Change Champions Network

Undertake Business Readiness Assessments and take any necessary mitigating action to prepare BGs/BUs for digital changes prioritized by BG Leadership

Build the feedback loop and change champion network within the BGs/BUs, driving BG/BU employee engagement with digital transformation initiatives

Facilitate BG/BU Engagement Communication

Act as a central point of information for digital transformation initiatives for UniOps into the BG/BU, driving communications with the BG/BU communications lead

Develop a clear BG/BU engagement strategy and plans to build awareness, understanding and change support.

Collaborate with Domain/Family/ Product Change Lead / Change Manager to align on messaging per specific product development initiative

Support Domain/Family in identifying key business stakeholders to engage with in more detail

Change Coordination Training

Oversees BG/BU overall training strategies

Gather feedback from end-users, super users and change champions continuously iterate approach to optimize training effectiveness and adoption

WHAT YOU WILL NEED TO SUCCEED

Skills

Strategic Change Management experience in large, complex organisations

Technical Acumen – familiarity with digital technologies and technology trends

Strong leadership, influencing and stakeholder management skills

Excellent communication, collaboration and interpersonal skills

Global Training and Learning delivery experience

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience.

You are a Change Agent, constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

You are a Self-Starter. As an individual you are the one responsible for your own wellbeing and delivering high standards of work.You have a best in class customer service mindset. You focus on the Consumer and what they need to provide high quality experiences.

You have curiosity, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

PURPOSE SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

AGILITY: Explores the world around them, continually learning and developing their skills.

Pay: The pay range for this position is $84,400 to $126,600. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

Job Category: Information Technology

Job Category: IT

Job Type: Geo IT Analyst

Industry: UnileverExperiencedProfessionals

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