Country:

　　Mexico

　　Location:

　　LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico

　　Role: Digital Business Analyst– Commerce, MarTech, and SaaS

　　Location: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico

　　Full/ Part-time: Full time

　　Build a career with confidence.

　　Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

　　About the role

　　The Digital Business Analyst is responsible for directing the development of Commerce, MarTech, and SaaS products from initial design to market release. This person will work closely with Product Owners and Scrum Masters to support agile delivery, build project plans and clarify requirements with Carrier leadership and key stakeholders. This person will provide input and help define the long-term strategy as Carrier continues to expand its digital commerce footprint and continue to be a thought leader in the Industrial and Manufacturing segment.

　　Key Responsibilities:

　　As a Digital Business Analyst– Commerce, MarTech, and SaaS, you’ll be responsible for:

　　Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Shopify, Zuora, Bynder, InRiver, Salesforce Commerce Cloud, SDL Tridion, and SAP Hybris.

　　Experience working on global, multi-year initiatives with cross-functional teams.

　　Self-starter with the ability to work independently and manage multiple projects simultaneously.

　　Knowledge of best practices across Commerce, MarTech, and SaaS.

　　Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment

　　Excellent project management skills, with the ability to prioritize and meet deadlines.

　　Strong analytical, strategic, and creative problem-solving skills.

　　Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.

　　Team player with a positive, collaborative work ethic.

　　Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.

　　Analyze and document any derivation, workflow and enrichment required for the project / solution.

　　Lead requirements gathering and advise on scope and options for continuous operational improvement.

　　Build knowledge of business processes with an expectation for facilitating continuous improvement.

　　Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.

　　Communicate issues impacting daily operations to the business team and provide updates on resolution.

　　Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.

　　Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.

　　Requirements

　　We are looking for people who are strong analytical, strategic, and creative problem-solving skills.

　　. If this is you, get in touch.

　　As a minimum you must have:

　　4+ years of professional supporting enterprise-level engineering teams.

　　4+ years of experience working with Shopify, Salesforce, Zuora and/or similar platform solutions.

　　4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.

　　Strong Microsoft PowerPoint and Microsoft Excel skills

　　Fluent spoken and written English

　　Although not necessary, it would be nice if you have:

　　Bachelor’s degree

　　Master’s degree and/or similar secondary degree.

　　Experience working with multicultural, multilingual, and multiple time zone, global environments

　　The ability to simplify the complex, quickly define core problem and frame the solution approach

　　Experience in industrial/manufacturing software segments

　　Proficiency in Miro, or similar presentation tool

　　Benefits

　　We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

　　Have peace of mind and body with our health insurance

　　Drive forward your career through professional development opportunities.

　　Our commitment to you

　　Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

　　Join us and make a difference.

　　Apply Now!

　　Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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