The Organization:

　　Microsoft Experiences & Devices Group is driving the development of new hardware solutions such as Xbox, Surface & HoloLens that are bringing new and exciting experiences to the user. The Device Quality’s Device Analysis & Engineering (DAE) organization is supporting this objective by providing effective Electrical Failure Analysis solutions that improve customer experience and drive improvements back into the product development process. Our mission is to leverage applied science and critical thinking to influence change from electrical debug during technology selection through in-depth failure analysis for complex time sensitive issues.

　　The Position:

　　The main role of the position is to drive the failure analysis performed by our repair vendor, and ensure it is accurately recorded in the Microsoft system. This position involves the debug of hardware and software failures across the product lines and ensuring results are well documented with the findings. The role also includes the development of debug techniques and sharing knowledge and experience to understand the failure modes in the products. Therefore, the candidate must be able to demonstrate a strong technical knowledge in failure debugging and fault isolation techniques. The candidate also needs to have good interpersonal skills as they are expected to work with different functional teams, both across the Microsoft organization and our vendors to present and explain the failure analysis done as well as providing technical training.

　　Responsibilities

　　Responsible for the Juarez DAE Lab operations including creation and maintaining of lab processes.

　　Communication linkage between Redmond and Juarez lab technical resources

　　Audit and maintain the accuracy of the field quality bugs to meet KPI

　　Setup and maintain the field quality bug pull down categories and area paths

　　Create and maintain PowerBi from a data source

　　Rollup/summarize the campaigns, ECT (Extended Consumer Testing) and EWP (Early Warning Program)

　　Conduct failure analysis of unknown or unexpected failures

　　Develop new tools\capabilities to improve debug

　　Support failure analysis on repair line failures

　　Training and guiding technicians\engineers on new processes

　　Engage with Development, Post Launch Engineering (PLE) hardware and software teams and coordinate battery debug analysis.

　　Other

　　Embody our culture (https://careers.microsoft.com/us/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values) Qualifications

　　Requirements Qualifications

　　· Bachelor’s degree in Electrical, Electronic, Mechatronic Engineering or equivalent discipline.

　　· > 3 years of experience in electrical debugging & failure isolation techniques

　　· Be able to perform independent debug of complex failures requiring isolation of an electrical fault pertaining to a subsystem or component including IO, interfaces, PCB, clocking, or power issues

　　· Thorough understanding of typical PC interfaces such as USB, MIPI, DDR, PCIe, etc.

　　· Experience with manipulating data and reporting in a PowerBi format

　　· Proficient understanding of communication protocols (SPI, PCIEX, I2C, SATA, USB, Etc.)

　　· Knowledge of Electrical Lab Equipment (DMM, Oscilloscope, TDR, I-V Curve tracer, Data Acquisition system).

　　Basic Qualifications

　　· Ability to document comprehensive reports of the findings and present them to different groups.

　　· Be a team member and a proactive individual.

　　· Eager to learn new processes and debugging techniques.

　　· Good interpersonal skill and effective communication which able to express technical concepts in verbal and written forms.

　　#Surface

　　#NextPlay

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .