This is a hybrid position where the employee will work partially in office and partially from hom

　　This position provides overall administration and coordination of mobile devices utilized by the field operations staff. This position will have overall responsibility for administration of the mobile device program, including budget, vendor selection and relations, product review/selection as well as front line, first call resolution service to users on issues related to phone distribution, programming, and use.

　　Administers overall mobile device program, including determining the best vendor for service, the best product to meet program needs, projecting inventory, managing budget, assessing resource needs, reviewing phone coverage map and utilization, ordering new /replacement phones and working with Magellan purchasing to complete orders.

　　Identifies trends or patterns in service issues, recommend or create resources, user guides, or recommendations for training to proactively address trends. Continually review program-specific resource material to ensure updates are made and obsolete material is removed.

　　Manages transfer, set up, and distribution of devices to counselors rotating in/out of remote location assignments, assuring new counselor`s device has been wiped clean and reset and has applications re-loaded to assure accurate data entry, time reporting, and access to e-mail. Activates and encrypts the devices, loads program-specific applications, test to ensure operational, and send to the appropriate counselor.

　　Maintains phone inventory; maintain spreadsheet on the location and assignment of each phone and manage the transition of phones between counselors; keep and maintain physical inventory of phones and accessories assuring availability of replacement phones and accessories, i.e. batteries, etc. Replaces damaged or non-working phones, determining cause of damage and if warranty or non-warranty replacement is necessary.

　　Tracks status of calls, emails, and inquiries in appropriate systems. Responds to, resolves, or forwards inquiries received through support email boxes. Provides customer support to counselors: Actively listen and probe callers in a professional and timely manner to work toward first call resolution of phone related issues.

　　Coordinate, distribute and track Government Furnished Property (GFP) in accordance with government regulations. Work with GFP vendor to coordinate any changes to inventory and complete in the field and inventory GFP audits per company policy.

　　All other duties as assigned.

　　Other Job Requirements

　　Responsibilities

　　Associate degree required.

　　May consider applicants with a high school diploma plus 2 years' experience in lieu of an associate degree.

　　2+ years of experience in phone/device administration.

　　Experience in managing cell phone technology and high-level skill in use of Excel to include VLOOKUP and tools to manage complex systems.

　　Technical help desk, call center, or other related experience providing first call resolution for numerous and diverse user challenges associated with system, hardware, or software access and use, especially cell phones.

　　Experience managing a function or program, including budget and resources.

　　Customer service experience including providing technical and instructional support and problem resolution for users who are navigating through systems or applications.

　　Must be able to work independently and excellent decision making.

　　General Job Information

　　Title

　　Device Administrator - MFLC

　　Grade

　　21

　　Work Experience - Required

　　Customer Service, Project/Program Management

　　Work Experience - Preferred

　　Procurement

　　Education - Required

　　Associate

　　Education - Preferred

　　Bachelor's

　　License and Certifications - Required

　　License and Certifications - Preferred

　　Salary Range

　　Salary Minimum:

　　$45,655

　　Salary Maximum:

　　$68,485

　　This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

　　This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

　　Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

　　Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.

　　Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.

　　Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants. Copies of applicable posters are accessible by clicking here (https://www.magellanhealth.com/media/760295/mg-federal-contractors-applicant-english.pdf) .

　　Warning: Employment Scam

　　It has come to our attention that a false representative is contacting potential candidates and offering them work at home positions with Magellan Health. “Interviews” are conducted completely through email and the false job offer includes the promise of a check to be issued to the candidate for the purposes of setting up a home office.

　　Please know that Magellan Health does not interview any candidate through email, nor do we issue checks to candidates to set up home offices. All of our available positions are posted on legitimate job boards and our recruitment team directly contacts candidates should there be a fit.

　　If you suspect you are being contacted by a false representative of Magellan Health, please call 410-953-2911