Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　An exciting opportunity for a full time Client Tech Technician to support clinical and office based end users of the Delta Crescendo EMR. Works collaboratively as part of a support team. Demonstrates excellent computer skills, exceptional customer service skills, organizational skills and communication skills.

　　ESSENTIAL FUNCTIONS

　　Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

　　Configures and installs software for TIS users’ desktop and laptop computers.

　　Installs new computer hardware (desktop, laptop, PDA, printer, etc.) at users’ locations.

　　Provides desk-side end-user Tier 2 support and problem troubleshooting for simple to moderately complex issues for both hardware and desktop software.

　　Assists with roll-out of new / upgraded desktop software packages.

　　Assists with ongoing documentation and management of desktop systems.

　　Supports mobile workforce.

　　Assists end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff.

　　Performs routine desktop and office network maintenance tasks.

　　Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc.

　　Assists in physical moves of computer equipment.

　　Participates in on-call support rotation as specified by management.

　　Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak).

　　Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

　　Performs other duties as assigned.

　　MINIMUM QUALIFICATIONS

　　Associate’s degree or technical institute graduate / certificate or equivalent combination of education and work experience. Bachelor’s degree preferred.

　　One (1) or more years of hands on experience with knowledge of installing applications, hardware and troubleshooting techniques.

　　Microsoft and / or PC certification (A+, Network+, etc.) desirable.

　　Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience.

　　Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices preferred.

　　PC Imaging experience desirable.

　　Excellent communication and interpersonal skills.

　　Excellent oral and writing skills for client communication and system documentation.

　　Ability to troubleshoot software and hardware malfunctions.

　　Ability to remain calm, helpful and productive in all situations.

　　Must be comfortable operating in a collaborative, shared leadership environment.

　　Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran