The Company

　　About Quench

　　Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com .

　　About Culligan

　　Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com .

　　Values: 5Cs

　　Culligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional resultsResponsibilities: The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 support of systems and network (LAN and WIFI) for Quench, Corporate and remote users. Specific Job Functions: • Investigates and resolves computer software and hardware problems. • Respond to user requests for technical assistance through either phone, remote control or on[1]site support. • Resolves usability issues on systems and equipment in a timely basis. • Tests new hardware/software products for use and compatibility with existing systems. • Updates and maintains work in ticket-based tracking system. • Creates and maintains desktop and laptop standards through testing and certification. • Debugs and configures remote and WIFI connectivity problems. • Installs, moves, or removes computer equipment as required for user physical moves. • Escalates and coordinates problems to internal or external resources when required. • Provides user training on system access and usage. • Creates internal documentation and end-user training materials. • Provides networking support for the office and warehouse environments. • Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance. Requirements: • Bachelor Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment - 3 to 5 years • Technical training, certifications or expertise with the following technologies: Active Directory, Microsoft O365, Windows10, Fortinet V N, IP Networking, Anti-Virus/Malware products, PC Imaging software, ticketing systems • ITIL Foundations certification • IT project related experience Competencies: • Excellent customer service skills, including both written and oral communications • Ability to work quickly and professionally in a fast paced environment • Strong analysis and self-troubleshooting skills • Accountable for work completion/documentation/timeliness • High degree of confidentiality when working with data and user information

　　Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.