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Desktop Support Analyst
Desktop Support Analyst-March 2024
Charlotte
Mar 29, 2026
About Desktop Support Analyst

　　The Hearst Technology Services department provides IT services and support for all Hearst Divisions globally. This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support.

　　As part of the end user support services team, this position is responsible for providing 2nd and 3rd level technical support for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, mobile devices, scanners, and a multitude of software applications including but not limited to all Microsoft Office products.

　　This position reports into the Associate ServiceDesk Director.

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