Date Posted:01/08/2024Hiring Organization:Rose InternationalPosition Number:456302Job Title:Desktop Support AnalystJob Location:Atlanta, GA, USA, 30303Employment Type:TemporaryEstimated Duration (In months):5Min Hourly Rate($):24.00Max Hourly Rate($):24.00Must Have Skills/Attributes:Customer Service, Desktop Support, Helpdesk, Support Analyst

　　*Only those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*

　　Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

　　Job Summary:Under general supervision for the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

　　Qualifications:Associate''s degree in a related field from an accredited college or universityOR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

　　Required / Desired SkillsSkill Required / Desired Amount of ExperienceLower-level Help Desk Analyst 1 or position equivalent. Required 2 Years

　　Benefits:For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.

　　California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.

　　Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

　　Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).