Description

　　Desktop Support professionals are responsible for providing assistance and handling technical issues related to computer systems, hardware, and software. Their role is crucial to ensure that the technology infrastructure of the company runs smoothly and efficiently.

　　Job Responsibilities:

　　Answering queries and addressing system and user issues promptly.

　　Troubleshooting hardware and software issues.

　　Installing and maintaining hardware and computer peripherals.

　　Setting up, configuring, and managing software and hardware systems.

　　Training end users on how to use computer hardware and software.

　　Performing or ensuring routine backup and recovery processes.

　　Escalating problem issues to higher level IT staffers or management when necessary.

　　Installing updates and patches on desktops and laptops.

　　Keeping an inventory of all hardware and software.

　　Documenting all actions taken to correct desktop and systems issues.

　　Ensuring the security of the company’s IT system, including user access controls and firewalls.

　　Performing other tasks as required by the IT department or the needs of the company.

　　Requirements

　　Key Qualifications:

　　A degree in Computer Science, Information Technology, or related fields.

　　Relevant certifications such as CompTIA A+ would be a plus.

　　Strong knowledge of computer systems and networks.

　　Excellent problem-solving and troubleshooting skills.

　　Good communication skills to interact with end users and the rest of the IT team.

　　Strong organizational and time-management skills.

　　Ability to work under pressure and prioritize tasks.

　　Knowledge of relevant software and hardware systems.

　　Understanding of IT privacy and security protocols.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .