Desktop Field Service Technician

　　Job Information:

　　Located in San Luis Obispo

　　Onsite Schedule

　　Contract to Hire

　　Pay range: $30-$40/hr.

　　Duties and Responsibilities

　　At Our Client, the Desktop Field Service Technician will focus on supporting our organizations computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.

　　Primary Responsibilities:

　　Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.

　　Provide technical expertise in the installation and maintenance of hardware and systems software.

　　Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.

　　Provide a high level of customer service to our Executive team based on and off site.

　　Be point person for any and all Executive support needs, including conference calls and board meetings.

　　Identify and action trends by monitoring and analyzing incoming inquiries.

　　Collaborate with Business, Service Desk, IT Security, IT learning, and Engineer’s stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.

　　Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics.

　　Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team

　　Provide and contribute to end user training in person and formal video or documentation.

　　Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions.

　　Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets.

　　Interface with third-party support and PC equipment vendors as necessary.

　　Occasional travel may be required.

　　Required Qualifications:

　　4-year Degree in computer science or 2 year computer related degree with 3 years of experience

　　Prior Desktop support experience preferred.

　　Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors.

　　Extensive knowledge of both Windows 10 operating systems

　　Experience working in a multinational support environment, following clearly defined policies and procedure .

　　Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity.

　　Ability to perform PC backup, recovery, and installation.

　　Extensive knowledge of Office 365 applications.

　　Experience with Windows Active Directory / Azure AD.

　　General understanding of network systems.

　　Conduct support tasks remotely.

　　Ability to lift and carry 25 pounds.

　　Logic and critical thinking skills.

　　Dependable and detail oriented.

　　Willingness and aptitude for continuous learning.

　　In depth knowledge of network operating systems, software, and hardware.

　　Self-starter, proven track record of working independently and as a member of a successful team.

　　Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service.

　　About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

　　ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.