Location: Albany, NY Category: Professional Posted On: Fri Dec 29 2023 Job Description:

　　Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist, specializing in Apple operating systems (macOS and iOS) and devices. The Specialist is a member of the Desktop and Mobile Computing Group (DMCG), supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux). She/he/they develops and relies on tools and processes for enterprise management of endpoints to deploy operating systems, applications and patches, maintain an accurate device inventory, and support the secure and reliable operation of the University's workstations and mobile devices. The Specialist works on service and project teams associated with research, teaching & learning, information security, and infrastructure services. The Specialist will strive to become a subject matter expert providing guidance, oversight, and recommendations related to macOS, iOS, Windows, and Linux endpoints.

　　Primary Responsibilities:

　　Specialist in Apple Operating Systems (macOS, iOS) and Endpoints

　　Serve as ITS' subject matter expert in Apple operating systems and devices

　　Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (ie. JaMF)

　　Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions

　　Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory

　　Create and maintain technical documentation and the AskIT (user) knowledge base related to Apple and Mac endpoints

　　Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices

　　General Desktop and Mobile Computing Support

　　Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts

　　Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency

　　Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers

　　Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows

　　Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed

　　Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation

　　Consider, develop, recommend, and implement operational work and service improvements

　　Stay abreast of industry practices and tools for enterprise management of endpoints

　　Manage and operate test environments for all service offerings; conduct field tests, as warranted

　　Ensure service level agreements and operational level agreements are followed consistently

　　Application Administration and Configuration

　　Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.Additional Responsibilities:

　　Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation

　　Job Requirements:

　　Minimum Qualifications:

　　Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization

　　3 years' experience working maintaining and supporting Mac and Windows computers using JaMF and Active Directory or similar enterprise management models.

　　Strong writing and documentation skills.

　　Demonstrated ability to be self-motivated, to manage multiple priorities and tasks, and to work independently and within a team structure

　　Excellent communication and interpersonal skills including the ability to build solid working relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service

　　Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community

　　Applicants must demonstrate an ability to support diversity, equity, access, inclusion and belonging relative to their role

　　Preferred Qualifications:

　　Experience in JaMF Pro administration for macOS/iOS devices

　　Experience working in higher education

　　Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)

　　JaMF 300 and above Certification

　　Experience with MECM

　　Additional Information:

　　Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $66,000-71,000.

　　Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%

　　The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

　　Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].

　　THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

　　Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=171271