Job Description:Title: Deskside IT Support Analyst, Service DeliveryReports to: Manager, Service Delivery, Enterprise SupportLocation: Onsite based at Terex Redmond / Bothell, WA facilityTravel: 30% travel to other Terex NA sitesPosition Overview:Working within an established IT department, you will be working, supporting, and troubleshooting predominantly onsite issues for Terex team members at the Redmond / Bothell, WA location. Travel to other Terex North America sites may be required at times to provide PC break fix support, PC deployment and other End User Services tasks and initiatives. You will be providing Level 1 & 2 technical support in relation to desktop, hardware, software, printers, phone system and cloud-based products. Working with a remote global team, your ability to maintain and develop internal and external relationships will be vital if you are to be successful in this role. Work with the Helpdesk team to help resolve escalated tickets and provide frontline support to our users out in the field. Ensure that all ICT Infrastructure, Systems and Security Policies and Procedures are strictly adhered to. Contribute to the maintenance of the Configuration Management Database.Key Responsibilities:Provide onsite and remote support for end user hardware, mobile devices, phones and monitor and escalate issues which may arise. Plan and deploy hardware refreshes, according to agreed hardware asset management processesSupport of Office 365 and other standard applicationsPerform a wide variety of Level 1-2 support across many technologiesProvide occasional project team work to deploy solutionsIdentify areas for continuous improvement in the ITSM sphere, with a view to driving automation, eliminating waste and standardizing processesSome out of hours possible - though this is rare and not consistent!Receive purchase orders, match, and track against budgeted spend.Systematic monitoring of Terex ITSM tool to validate incident and problem resolutionEnsure activities meet with and integrate with organizational requirements for SOX & global IT Policies & ProceduresEnsure that related documentation and processes are up to date and managed in accordance with Terex IT / Finance policies & proceduresDemonstrate commitment to upholding and representing Terex's diversity, equal opportunity and inclusion policies/agenda in all business and client dealingsMaintain a centralized IT document repository to support the operational efficiency of the wider Service Support teamRequired Qualifications:Recognized diploma qualification (or higher) in information technology.Recognized industry certification is desirable (MCSE, MCSA or CCNA).Proven track record within a similar position - Level 1 - 2 requests and support, Experience with end user support.Demonstrated ability to support Office 365 and quick to pick up inhouse systems.Desired Qualifications:Desktop support knowledge (mostly Win10), Skilled at PC build and deploy processes, ideally with knowledge of SCCM or similar toolset.Great attention to detail and time management skills - must be able to prioritize. Ability to multitask and meet deadlines.Strong sense of urgency and ability to work under pressure and produce high quality workReliable/presentable/punctual.Experience working with an IT outsourcer or MSP (Flexible with this depending on your past roles)Experience of ITIL processes including but not limited to Service Desk, Incident Management, Change Management, Request Fulfilment and Problem ManagementExperience in business interaction, gathering and understanding requirements and communicating these to all relevant stakeholdersKnowledge of data protection and other related compliance legislationExtensiv