Department of State Branch Supervisor 9/10 - Holland #256 and other Ottawa County Branch Offices

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　　Department of State Branch Supervisor 9/10 - Holland #256 and other Ottawa County Branch Offices

　　Salary

　　$45,136.00 - $65,936.00 Annually

　　Location

　　Holland, MI

　　Job Type

　　Permanent Full Time

　　Job Number

　　2301-24-BO6120

　　Department

　　Department of State

　　Opening Date

　　01/24/2024

　　Closing Date

　　2/7/2024 11:59 PM Eastern

　　Bargaining Unit

　　NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

　　Description

　　Benefits

　　Questions

　　Job Description

　　By applying to this position, you may be selected for vacancies at the Holland Branch Office or future vacancies within branch offices in Ottawa County (Grand Haven, Hudsonville).

　　The selected candidate will be appointed to either the Branch Supervisor 9 position (Trainee) or the Branch Supervisor 10 position based on their education and experience listed in their application.

　　POSITION DUTIES - The primary responsibilities include serving as a working supervisor in various locations, provide excellent customer service, training staff, handling general physical plant issues, maintenance of office equipment and inventoried supplies, preparing various reports, and processing all transactions carried out in a Secretary of State branch office. Review additional information about the position's responsibilities here:

　　Branch Supervisor 9 Level Position Description (https://mcsc.state.mi.us/AgencyPDFs/BranchSup9Composite8.22.pdf)

　　Branch Supervisor 10 Level Position Description

　　APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

　　WORK SCHEDULE - As a Full-Time position, the incumbent(s) will work a varied schedule of 40 or more hours per week. Occasional travel may be required for relief assignments at other branch offices.To be considered for these positions, please be advised that you must be available to work any of the following days/hours during your appointment:

　　Branch Operations

　　Monday, Tuesday, Thursday, and Friday: 8:30 a.m. - 5:30 p.m.

　　*Wednesday: 8:30 a.m. - 8:00 p.m.

　　*Note: Hours may vary.

　　MDOSJOBS

　　Required Education and Experience

　　Education

　　Completion of two years of college (60 semester or 90 term credits).

　　Experience

　　No specific type or amount is required.

　　Alternate Education and Experience

　　Alternate Education and Experience Department Of State Branch Supervisor 9 - 10

　　Four years of experience equivalent to a Department of State Aide, including two years equivalent to a Department of State Aide E8 or one year equivalent to a Department of State Aide 9 may be substituted for the education and experience requirements.

　　OR

　　Completion of one year of college and one year of experience as a Department of State Aide E8 may be substituted for the education and experience requirements.

　　Additional Requirements and Information

　　You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

　　Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

　　CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

　　SECCHDPOS: Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

　　As part of the Department of State's continued efforts to produce secure driver's licenses and personal identification cards, state law (Public Act 7 of 2008) requires the Department to perform security checks on designated positions. This notice is to inform you that if you are appointed to a Security Checked Position, you must provide proof of U.S. Citizenship and continue to meet the requirements for the duration of the position. Employment may be terminated if U.S. Citizenship cannot be verified by the first day of employment. The following documents may be used to verify proof of citizenship*:

　　Original certified birth certificate issued by a government unit in the U.S. or U.S. territory

　　Valid, unexpired U.S. passport

　　Certificate of Citizenship (N-560, or N-561)

　　Certificate of Naturalization (N-550, N-570 or N-578)

　　*Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

　　View the job specification at:

　　http://www.michigan.gov/documents/DepartmentofStateBranchSupervisor_12504_7.pdf

　　State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. In 2022,Forbesranked the State of Michigan in theTop 10 of America’s Best Employers For New Grads (https://www.forbes.com/lists/best-employers-for-new-grads/?sh=5be036b2203a) and as the #1 employer for new grads in government services. More details on benefits for our new hires are below:

　　Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

　　Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

　　Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

　　Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

　　Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

　　Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

　　Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

　　Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

　　Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

　　Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

　　Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

　　Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

　　Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

　　Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

　　Updated: 11/14/2022

　　01

　　This position works a varied schedule, may be on-call, and work 40 or more full-time hours per week. To be considered for these positions, please be advised that you must be available to work any of the following days/hours during your appointment. Are you open to working these days/hours?Monday, Tuesday, Thursday, and Friday: 8:30 a.m.-5:30 p.m. Wednesday: 8:30 a.m. - 8:00 p.m.

　　Yes

　　No

　　02

　　Are you able to perform the following with or without reasonable accommodation?-Perform repetitive manual dexterity tasks to operate calculator and perform computer data entry. -Execute multiple tasks simultaneously, while effectively managing time. -Stand for long periods of time and carry items up to 25lbs. -Drive to other branch offices as necessary.

　　Yes

　　No

　　03

　　Due to the nature of this position, the Michigan Department of State (Secretary of State) conducts comprehensive background checks that will require the candidate to be subjected; and not limited to: criminal history review, fingerprinting, drug testing, reference checked, and validating documentation to confirm citizenship.Do you accept and comply to these background check requirements?

　　Yes

　　No

　　04

　　All listed supervisors/employers may be contacted for reference checks.If your NEOGOV application indicates that they cannot be contacted, please document the reason in the work experience box of the NEOGOV application, under the "reasons for leaving" box(es). You will then need to provide the names, phone numbers and relationship (ie. Former Team Lead) of two to three professionals below. If you have indicated that all listed supervisors/employers may be contacted, please enter "none".

　　05

　　Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".

　　06

　　Are you related to anyone currently working at the Department of State (Secretary of State)?

　　Yes

　　No

　　07

　　If you answered "yes" to question #6, please list the name of each relative. If you answered "no" to question #6, please enter "none".

　　08

　　DSBRSPV - Do you possess one of the following? At least two years of college (60 semester or 90 term credits); OR Four years of experience equivalent to a Department of State Aide, including two years equivalent to a Department of State Aide E8 or one year equivalent to a Department of State Aide 9 OR Completion of one year of college and one year of experience as a Department of State Aide E8. If so, please attach a copy of your official college transcripts.

　　Yes

　　No

　　09

　　Select the years of experience you possess working in a Banking, Collections, equivalent Federal/State Agency, Food Service, Retail, or Sales role (within the past 7 years) that involvedcash handling. (Cash handling involves the ability to accurately count, add, and handle currency and other forms of payment.)The type of cash handling should be documented in the "work experience" portion of your application.

　　None

　　1 year or less

　　2 years

　　3 years

　　More than 3 years

　　10

　　Select the years of experience you possess working in a Banking, Collections, equivalent Federal/State Agency, Food Service, Retail, or Sales role (within the past 7 years) that involved handlingcustomer serviceissues with professionalism and directing complex issues to higher authority.This experience should be documented in the "work experience" portion of your application.

　　None

　　1 year or less

　　2 years

　　3 years

　　More than 3 years

　　11

　　Please describe your customer service experience. If you have no customer service experience, please type "none".

　　12

　　Please select the years of experience you possess completing computer/system data entry and/or computer/system data retrieval tasks.This experience should be documented in the "work experience" portion of your application.

　　None

　　1 year or less

　　2 years

　　3 years

　　More than 3 years

　　13

　　From the following options, please select the type of experience that you possess.This experience should be documented in the "work experience" portion of your application.

　　At least 1 year of full-time experience that required you to perform the following duties in a TEAM LEAD role: assign, approve, and review work; provide guidance on work methods; train and coach staff members; provide problem solving; and assist with conflict resolution.

　　At least 1 year of full-time experience where you performed the following duties in an ASSISTANT SUPERVISORY role: assist with supervision of staff, assign, approve, and review work; provide guidance on work methods; train and coach staff members; provide problem solving and conflict resolution to calmly diffuse and manage challenging situations; ensure that team members adhere to policies, procedures and applicable laws.

　　At least 1 year of full-time experience where you performed the following in a DIRECT SUPERVISORY role: supervision of staff; assign, approve, and review work; provide guidance on work methods; train and coach staff members; provide problem solving and conflict resolution to calmly diffuse and manage challenging situations; ensure that team members adhere to policies, procedures and applicable laws; reprimand and perform disciplinary action; and approve leave, time and attendance requests.

　　None of the above

　　14

　　Please briefly describe the most challenging issue(s) you faced in a team lead/supervisory role, your involvement, and how you would approach the issue(s) in a new leadership role. If you have no experience in a team lead/supervisory role, please type "none".

　　15

　　Please define what excellent customer service means to you and how you would incorporate this practice in a leadership role.

　　16

　　A typical day working in a Secretary of State branch office may include high volumes of customer traffic with a variety of different transactions; repetitive explanations of processes, form and procedures; defusing escalated customer complaints; resolving computer/branch office equipment issues; and extended hours of operation. Please describe any current or prior experience you posses working in a similar environment.If you do not have any experience working in a similar environment, please enter "none".

　　17

　　Please describe your experience resolving complex customer service concerns; include how you utilized independent judgement and critical thinking to provide satisfactory results. If you do not possess this experience, please type "none".

　　18

　　Please explain why you are interested in this career opportunity to work for the Department of State (Secretary of State). If you are currently employed by the Department of State (Secretary of State), please include reasons why your experience working for the department would make you the ideal candidate for the position.

　　19

　　From the following options, please select your employment status.

　　Currently employed at the Department of State (Secretary of State)

　　Previously employed by the Department of State (Secretary of State)

　　Currently employed at another State of Michigan agency

　　Previously employed by another State of Michigan agency

　　None of the above

　　20

　　Have you previously interviewed with the Department of State (Secretary of State)?

　　Yes

　　No

　　21

　　If you answered "yes" to question #20, please list the Job #, position title, and date(s) of interview. If you answered "no", please enter "none".

　　22

　　Are you Multi-Lingual?

　　Yes

　　No

　　23

　　If you answered "Yes" to question #22, please select any languages you are proficient in. You are able to select more than one.

　　Arabic

　　Bengali

　　Chinese

　　English

　　French

　　Spanish

　　Vietnamese

　　Other

　　None

　　24

　　If you selected "Other" for question #23, please list the languages you are proficient in. Please describe your level of proficiency in speaking, reading and writing for question #23.

　　25

　　How did you hear about this vacancy?

　　Branch Office Flyer/Branch Office Video

　　Career Fair or College/University Job Site

　　Friend/Employee Referral

　　MDOS (Secretary of State) Public Event

　　Pure Michigan Talent Connect - MI Works

　　NEOGOV

　　Facebook

　　Twitter

　　MDOS (Secretary of State) Internet Site

　　Other Internet Job Site

　　Other

　　26

　　To ensure your application is considered for the next steps of the recruitment process:• Did you accurately answer the supplemental questions and provide the most up-to-date information in your application/resume. To include any relevant position that required you to perform customer service and/or cash handling duties?A resume is not required however, if provided, it should match the information you provide in the application.• Did you remember to list all current or past employers, and/or account for gaps of employment for the past 7 years in your application?To include: title, employer name and phone number, hours worked per week, supervisor, duties, reason for leaving, etc.• Did you remember to attach your official college transcripts, if applicable?If you qualify based on education, you must provide your official transcripts.• Did you remember to list your most recent email address in your NEOGOV application AND are you able to respond to future notifications with this email address?Please remove spam blocker if you are applying with a Yahoo, Google or Hotmail email address.Failure to complete any of the above items may result in your application being removed from the selection process.

　　Yes

　　No

　　27

　　Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply.

　　I have been dismissed within the last two years

　　I have resigned in lieu of discipline or dismissal within the last two years

　　I have been suspended without pay within the last two years

　　I have received an unsatisfactory rating in the last two years

　　I have received a written reprimand within the last two years

　　I have signed a last chance agreement with MDOS within the last two years

　　I certify that none of the above circumstances apply to me

　　28

　　I understand that by applying to this position, I may be selected for vacancies at the Holland Branch Office or future vacancies within branch offices in Ottawa County (Grand Haven, Hudsonville).

　　Yes

　　No

　　Required Question

　　Agency

　　State of Michigan

　　Address

　　400 South Pine Street

　　Lansing, Michigan, 48909

　　Phone

　　(800) 788-1766

　　State of Michigan is an Equal Opportunity Employer

　　Website

　　https://www.governmentjobs.com/careers/michigan

　　Apply

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