Overview

　　Client Delivery Partner

　　The Delivery Partner fosters long-term relationships with clients, empowering C-levels to devise business strategy and execute effectively. Establishing a resilient trust in Prolifics with precision is key to success in this role.The Delivery Partner demonstrates accountability to the client, including executive advisory on solutions, growth strategy, and further project innovation, reinforcing a culture of business results and client advocacy.

　　Responsibilities

　　Advisory to client C-suite with ongoing and in-depth understanding of the client’s industry and market conditions

　　Confidently and consistently demonstrates expertise and leverages relationships to capture thought leadership within client ecosystem

　　Manage a portfolio of projects. Ensures that the projects deliver the value/ROI expected of the engagement, including quality, budget, and timelines.

　　Serve as the first level of escalation point beyond the Project Manager for all services delivery activity to assigned customers. Leads project teams in the resolution of customer project issues, negotiates win/win agreements, escalating project/project issues effectively.

　　Conduct regular delivery reviews to manages project related issues and mitigate cost and schedule over-runs to ensure high customer satisfaction.

　　Collaborate and share project level insight with Account Team to give the customer an enhanced experience across touchpoints.

　　Affords leadership to Prolifics teams on strategy for successful client engagement

　　Maintain billable utilization and manage the forecast of that utilization.

　　Anchor the Proposal preparation for the projects in the account in collaboration with Engineering and Consulting Teams as needed

　　Qualifications

　　5+ years of experience in managing technical services

　　10+ years of experience in Project Management with large organizations

　　Proven record of success with large IT organizations with a focus on managed or professional service delivery

　　Demonstrated experience influencing C-Suite decision making

　　Exceptional ability to manage partner or enablement, including upskilling teams to provide delivery capabilities

　　Talent for aligning client strategy and business objectives with your firm’s assets and capabilities

　　Advocate for the Partner's needs internally; managing any escalations and issues on projects being delivered by partners

　　Background in sales activities such as RFP response; ability to present project value-add, methodology and approach in a pre-sales context

　　Deep understanding of the Software Development Life Cycle (SDLC) including its phases and artifacts

　　About Prolifics

　　Prolifics (https://prolifics.com/about/) helps organizations around the world leverage digital technology solutions to innovate and compete, while optimizing costs and operational agility. For more than 40 years, our industry-specific insights, certified digital technology accelerators, deep technical expertise, and global delivery model have transformed organizations around the world by solving complex IT challenges. Over 100 Fortune 1000 companies across a range of industries, including financial services, healthcare, and retail, have trusted our knowledge, consultants, and expertise to implement their IT visions.

　　Benefits

　　Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to those who join our team. We provide a range of benefits to maintain good health, wellness and financial security. It’s the smartest investment we make. For more information on our benefits please visit https://careers.prolifics.com/our-people/

　　Prolifics is an EEO company. We are committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

　　If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance.

　　Job ID 2024-7165

　　Category Customer Service/Support

　　Department Business Development

　　Location Hyderabad