Description

　　Deductions Specialist

　　Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.

　　Schedule: Monday-Friday 8:00 - 4:30

　　Major Responsibilities:

　　Researches the validity of credit requests and deductions by reviewing data and following policies and procedure. Works with Sales, Operations, Distribution Centers, Credit/Collections, Accounts Receivable, and Customer Service departments, as needed, to obtain additional information for determination of validity. Utilizes order entry, credit memo and accounts receivable systems in order to gather data.

　　For valid credit requests, issues customer credit memo via deduction management system. Follows authorization matrix and appropriate policies for any additional required approvals. For invalid requests, denies credits and provides supporting documentation to Credit/Collection Department for follow up. Maintains accurate notes in deduction management system. Communicates denial to a customer.

　　Coordinates and tracks customer remittance detail received from the Cash Applications group, relevant to deductions taken.

　　Coordinates and performs user acceptance testing, as needed, on deduction management tool and within deduction management process.

　　Responds to inbound customer, Customer Care, and sales calls related to deduction inquiries.

　　Consults with customers to research and resolve complaints.

　　Creates required reports and monitors progress against goals.

　　Understands and demonstrates Essendant’s Core Values.

　　Performs other duties as assigned.

　　Skills/Knowledge Required:

　　Ability to run reports from report center, TOAD

　　Intermediate Excel (formulas, look ups, pivots), Word, and Outlook skills.

　　Strong organization skills and attention to detail required.

　　Basic understanding of debits and credits.

　　Ability to work independently with minimal supervision.

　　Basic knowledge of warehouse functions and receiving operations preferred.

　　Education and Experience:

　　High School/GED required. Associates degree preferred.

　　Minimum two (2) years of experience in a similar role (accounts payable/receivable) required.

　　Previous customer service experience preferred.

　　Benefits:

　　Health benefits (Medical, Dental, Vision)

　　401k with matching

　　Company Holidays

　　Overtime Pay for hourly employees

　　Paid Vacation, Floating Holidays, and Sick Time

　　Maternity and Parental leave benefits

　　Employee discount

　　Tuition Reimbursement

　　Employee Assistance Program

　　Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.

　　ABOUT ESSENDANT (https://vimeo.com/606677833/91f9383175)

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　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)