Datacenter Technician II

　　Category: Global Technology Services

　　Position Type: Regular Full-Time

　　External ID: 11254

　　Location: Bluffdale, UT, United States

　　Date Posted: Jan 16, 2024

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　　Overview

　　POSITION SUMMARY STATEMENT:

　　The Datacenter Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting data center equipment.

　　DETAILED RESPONSIBILITIES/DUTIES:

　　Level II

　　• Racks and stacks all Data Center Equipment

　　• Escort/assist/supervises vendors arriving to do system repair or install.

　　• Performs tape rotations and participates in tape library maintenance.

　　• Monitors electrical usage, environmental quality and reports issues to Facility management as appropriate.

　　• This includes running fiber, power and Ethernet cabling within the Data Center

　　• Diagnoses errors or technical problems and determine proper solutions

　　• Replaces servers, disk drives and memory and diagnose simple hardware issues

　　• Boxes/unboxes equipment including breakdown/trash

　　• Organizes packages coming in/out of data center

　　• Conducts fiber work (scope, light meter, cleaning)

　　• Produces timely and detailed service reports

　　• Documents processes

　　• Collects and analyzes performance data to provide technical assistance.

　　• Acts as ‘Hand & Eyes” for remote Server Operations & Networking groups.

　　• Maintains spare parts inventory

　　• Ties workflow to schedule

　　• Accurately documents solutions related to complex issues

　　• Creates workaround procedures when standard procedures have failed and ensures issues are resolved

　　• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

　　• Builds positive relationships with customers

　　SUPERVISORY RESPONSIBILITIES:

　　None

　　Qualifications

　　QUALIFICATIONS:

　　Skills:

　　Required

　　• Experience supporting IT equipment or related IT experience

　　• Working knowledge of physical IT infrastructure components, service management

　　• Familiarity with server and network troubleshooting

　　• Ability to support frequent standing, walking, lifting

　　Certificates / Training:

　　Level III

　　Recognized Data Center certification such as CNET-CDCMP or IDCA-DCIE

　　Experience:

　　Level II

　　• 3+ years of data center operations experience

　　Education:

　　Required

　　• Associate's degree, trade school certification or equivalent

　　At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

　　Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

　　Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

　　If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to [email protected] .

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