About Citi:

　　Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

　　As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

　　Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

　　About Our Team:

　　Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

　　DEVELOPMENT (WHAT WILL YOU LEARN BY DOING THIS JOB)

　　This is an infrastructure management position within the Site Management discipline. Career path includes advancement to senior management position within the Site Management structure and/or access to management position within other technical support areas, systems development or team leadership.

　　BUSINESS OVERVIEW

　　The Americas Data Center Physical Provisioning team (DCPP) is the Data Center Site Management structure responsible for providing timely and cost-effective operations services to the Americas Data Centers. DCPP is responsible for management and tracking of all activity within the current and future-processing environments in the data center. This functional group monitors all Business as Usual (BAU) activity and projects including hardware installs and upgrades. It also assures the proper and timely coordination of escalated processing problems.

　　Responsibility for the management and control of all data center floor space relating to the actual acceptance, placement, and installation of hardware on the processing floor. This group also acts as the managing interface coordinating all Corporate Reality Service (CRS) activities within the facility. Acts as an interface for the facility with Corporate Security as well as assisting in making decisions related to processing floor access on an exception basis.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

　　KEY RESPONSIBILITIES

　　The DCPP Lead’s roles and responsibilities include, but are not limited to:

　　Lead the team that maintains current updates to the inventory control systems

　　Update documentation such as procedures and audit documents

　　Update the weekly report and distribute to administration

　　Lead team on project priorities within the site along with key updates to the SP site

　　Create the weekly rack and stack change control list

　　Authorize changes throughout the day for records assigned to DCPP

　　Distribute the daily and weekend changes for the site

　　Resolve trouble tickets assigned to DCPP

　　Perform hardware elevations for various new hardware installations

　　Coordinate facility activities such as electrical installs, UPS functions, new equipment installation and/or the de-installation of old equipment with Site Management

　　Monitor and respond to all facility type emergencies (i.e. transferring to UPS power, loss of water to the building etc.)

　　Coordinate hardware installs with the DCSD Team Lead

　　Lead all asset disposal activities to ensure compliance

　　Maintain the DC floor space and lead all capacity planning efforts (racks, power whips, and fiber/copper infrastructure)

　　Lead the annually asset reconciliation

　　Coordinate strategic transformation/optimization activities in his/her respective site

　　Responsible for managing and maintaining Network Capacity within respective Data Center

　　Manage all CASP vendor infrastructure procurements which will include Citi three quote submission policy

　　If applicable, DCPP lead may need to manage all off-site co-location site’s asset reconciliations, inventory logistic shipments (inbound & outbound), and DCIM workflows (installs and decommissions)

　　All other activities as needed

　　EXPECTED OUTCOMES (WHAT WILL “SUCCESS” LOOK LIKE IN 12 MONTHS)

　　After 12 months in this position, the DCPP Lead will be proficient in CTI standards and policies regarding data center installations and maintenance of the overall environment. He/She will be able to complete the process flow from receipt of hardware into the Data Center to installation and hand-off to the business. He/she will be able to lead a team of Technical Analysts through a typical project requirement definition and process flow design to ensure complete delivery of services provided by this organization.

　　KEY CHALLENGES (WHAT IS THE WORK/MARKET ENVIRONMENT)

　　The Americas Data Center environment is a fast-paced, demanding environment that requires the team lead to successfully multi-task BAU, technical project requests, and business requirements. The priority of “daily task” activity changes often in this environment.

　　CANDIDATE QUALIFICATIONS (KEY COMPETENCIES, MINIMUM YEARS OF EXPERIENCE, MINIMUM PRIOR SPAN OF CONTROL, TECHNICAL SKILLS)

　　A minimum of a BA degree in business administration and/or at least ten years of prior data center operations experience in the implementation, maintenance and analysis of data center facilities, hardware, and communications infrastructure.

　　Strong background in data center strategies, tools and effective troubleshooting techniques.

　　A hands-on individual with multiple hardware platform knowledge (HP, Dell, EMC, IBM, Cisco, Cloud Computing, etc.) is required.

　　Strong background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, Network and SAN infrastructures.

　　Strong background on complex Enterprise class inter-networked environments.

　　Excellent organizational skills and a people-oriented management style preferred.

　　Good interpersonal skills and ability to multi-task to lead several priorities in a rapidly changing environment.

　　Excellent Communication and Writing skills.

　　Knowledge of the Service Now, Trellis, Microsoft Technologies, project management processes and associated tools.

　　Logical problem-solving techniques and associated experience in system, data center facilities, and telecommunications.

　　Proven leadership and detailed enterprise project management skills are a must.

　　Experience in the Financial Services industry is a plus.

　　This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

　　Job Family Group:

　　Technology

　　Job Family:

　　Infrastructure

　　Time Type:

　　Full time

　　Primary Location:

　　New York New York United States

　　Primary Location Salary Range:

　　$142,320.00 - $213,480.00

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.