Job Title: Data Analyst

　　Job Summary:

　　The Analyst role involves a wide range of activities related to content creation, data analysis, and customer support for USCIS. The position requires strong research and analytical skills, proficiency in Microsoft Office Suite, and the ability to provide insightful solutions based on data analysis.

　　Responsibilities Include:

　　Assisting in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products

　　Updating and revising existing Contact Center scripts, fact sheets, guides, Hot Topics, and USCIS web content in accordance with changes in immigration and nationality law, regulations, policy, and USCIS business processes

　　Monitoring the USCIS website, identifying changes, and updating the USCIS Gateway System as needed

　　Providing customer support for the Service Request Management Tool (SRMT) by creating usernames, activating, and deactivating accounts

　　Creating and editing SRMT macros and forms matrix

　　Conducting research and working with OPA staff to obtain information for writing and updating USCIS products

　　Maintaining and tracking daily status reports on tasks and projects, providing status updates to USCIS management

　　Providing English/Spanish language translations for online document script within EXA

　　Assisting with data collection and reporting for call monitoring and quality assurance projects

　　Performing data collection using quantitative and qualitative analysis to study and evaluate program needs

　　Using Microsoft Office Suite to produce statistical data reports, charts, and presentations

　　Preparing presentations and management briefings

　　Conducting research to assist program needs

　　Assisting in the preparation of management reports, defining and evaluating problems, and recommending solutions

　　Required Qualifications and Skills:

　　Associate's degree in Mathematics, General Business, Economics, Computer Science, Information Management, or Statistics

　　3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role

　　Technical experience with data models, database design development, data mining, and segmentation techniques

　　Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)

　　Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)

　　Experience in collecting, organizing, analyzing, and disseminating information

　　Experience with queries, report writing, and presenting findings

　　Work Setting and Environment:

　　Monday - Friday, normal working hours

　　Work is to be performed onsite at Camp Springs, MD

　　How FedWriters Will Compensate and Appreciate You:

　　FedWriters offers team members the opportunity to gain a lasting impression in this fast-growing small business.

　　FedWriters provides a competitive package of salary and benefits, including medical, dental, and vision coverage; a matching 401(k) program; generous Paid Time Off (PTO); STD; LTD; life insurance; and more!

　　FedWriters abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

　　FedWriters is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race; ethnicity; religion; gender; age; national origin; marital status; sexual orientation; gender identity; family responsibilities; matriculation; physical or mental disabilities; political affiliation; genetic information; status as a protected veteran; or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with FedWriters and need special assistance or an accommodation to apply for the position, please call (703) 872-7848. Determination on requests for reasonable accommodation are made on a case-by-case basis. FedWriters is a federal contractor seeking veteran referrals.