Company Description

　　Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

　　Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

　　Major Duties and Responsibilities

　　Ensure a smooth and timely customs process flow for all customs related activities

　　Daily execution of workflow and department metrics

　　Transfer declaration information from commercial documents, or other sources into our customs entry system

　　Accurate and timely data entry to allow for the build of a complete US Customs declaration

　　Build and maintain strong relationships with the customers and government organizations

　　Guarantee compliance to regulations at all times, both internal and external

　　Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies

　　Understand all elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations

　　Identify and manage exceptions while also identifying opportunities for continuous improvement

　　Seek ways to enhance productivity, KPI’s, process improvements, compliance and customer satisfaction

　　Effectively manage and organize emails for timely follow up

　　Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

　　Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required.  We hire for attitude and train for skill.

　　Understanding of transportation and US Customs documentation is a plus

　　Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

　　Understanding of the importance of quality customer service and its effect on all facets of a successful business and brand

　　Proactive and organized approach to learning and executing on the job

　　Strong desire to learn

　　Sense of urgency and works well under pressure

　　Immense attention to detail

　　Team player mentality

　　Proficient computer skills (Excel, Word, PowerPoint, Outlook, OneNote)

　　Able to use the 10-key

　　Fluent in English

　　Please note, this opportunity does not sponsor work visas and has no relocation assistance. It is an in-person position.

　　Expeditors offers excellent benefits

　　Paid Vacation, Holiday, Sick Time 

　　Health Plan: Medical, Prescription Drug, Dental and Vision

　　Life and Long Term Disability Insurance 

　　401(k) Retirement Savings Plan (US only)

　　Employee Stock Purchase Plan 

　　Training and Personnel Development Program