About the job

　　The Red Hat Support Delivery team is looking for a fluent German/Spanish/French speaker with an interest in learning about Linux and other Red Hat technologies to join us as Customer Support Specialist in Brno, Czech Republic. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team that handles support requests from enterprise customers via telephone and web tickets. You’ll cooperate with technical support engineers by providing high-quality translations from German or other European language (French or Spanish) to English. You’ll maintain a high level of customer satisfaction, own the communication between customers and senior engineers, and collaborate with a global technical team. As a Customer Support Specialist, you will get an opportunity to attend both technical and non-technical training. No previous professional technical experience will be required, as training will be provided to all employees.

　　What you will do

　　Interact with customers on a daily basis regarding technical and customer service queries, record and document issues

　　Translate queries and technical updates from customers in German/French/Spanish from written and verbal English

　　Work in a team of Red Hat Enterprise Linux (RHEL) technical support engineers and cooperate with support management when necessary in order to resolve customer requests

　　Progressively solve more customer issues by yourself, as your technical skills grow

　　What you will bring

　　Exceptional customer service attitude

　　Knowledge of English and German, Spanish or French at a professional level

　　Flexibility, customer focus, and stress resistance

　　Ability to adapt in a rapidly changing environment

　　Desire to learn about Red Hat Enterprise Linux (RHEL) and related technologies

　　#LI-NG1

　　About Red Hat

　　Red Hat is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

　　Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

　　Diversity, Equity & Inclusion at Red Hat

　　Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

　　Equal Opportunity Policy (EEO)

　　Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

　　Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

　　Posting Location : Location CZ-Remote

　　Posting date 3 days ago (1/23/2024 7:34 AM)

　　Job ID 101174

　　Workday ID R-036638

　　Category Technical Support