Why Choose Suddath to “Move” your Career to the Next Level?

　　At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

　　What We Offer!

　　A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

　　Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

　　Paid Time Off (PTO) and paid company holidays

　　A tuition reimbursement plan where employees are encouraged to continue their education and development

　　For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

　　Summary

　　As the Customer Support Specialist, you will communicate with customers and vendors in order to monitor the flow of shipment movement while providing excellent customer service.

　　You are excited about this opportunity because you will...

　　Demonstrate and respond in a timely, professional and courteous manner to all customer inquiries

　　Communicate effectively and clearly with all customers, government agencies, and partners

　　Effectively handle a high volume of incoming calls and written communications

　　Provide accurate and complete information to customers

　　Maintain accurate records by documenting all customer interactions into core computer system

　　Coordinate offsite services with local agencies in various markets as needed

　　Prioritize workload to meet required deadlines

　　Build sustainable relationships of trust through open, honest, and interactive communication

　　Ability to work overtime

　　We are excited about you because…

　　Knowledge, Skills and Abilities:

　　Experience in a multi-dimensional role where customer contact is both written and verbal

　　Excellent verbal and written customer service and communication skills

　　Exceptional ability to identify, analyze, and creatively solve problems

　　Ability to multi-task and manage time effectively

　　Ability to diffuse confrontation and create a win-win outcome

　　Strong phone contact handling skills and active listening

　　Ability to respond professionally and effectively to a wide variety of customer personality types

　　Self-motivated; works with urgency

　　Required Experience

　　High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

　　Preferred Education and Experience

　　A minimum of 2 years face-to-face or telephonic customer service experience in a metric driven organization

　　Prior experience in the moving industry preferred

　　Physical Demands/Requirements

　　Sit or stand for extended periods of time

　　Bend or reach occasionally

　　Use repetitive hand motion

　　Lift, carry or push up to 15 pounds occasionally

　　Office Environment

　　This position is in a general office environment with moderate noise, room temperature

　　The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

　　The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.