Customer Support Specialist

　　Date: Jan 22, 2024

　　Brand: EssilorLuxottica

　　Location:

　　North Sydney, AU

　　We are EssilorLuxottica , a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples , complemented by over 20 prestigious licensed brands . Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more.

　　In Australia and New Zealand , we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

　　Your Opportunity

　　EssilorLuxottica currently have a Permanent full time contract working within our Customer Support team, we are looking for energetic applicants to be a part of our customer’s journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests. Being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service.

　　Respond to inbound customer enquiries in a timely, and professional manner.

　　Complete customer data updates and maintenance.

　　Provide technical support by working with internal and external departments to resolve system issues.

　　Assist with online sales by processing orders, refunds, cancellations and chasing order status.

　　Ensure compliance as per Luxottica's work health and safety policies and procedures

　　Skills & Experience

　　Excellent customer service experience from a retail, hospitality or call centre background.

　　Natural communicator and solution focused

　　Initiative to 'think outside the box' to ensure best solutions for our customers

　　Strong attention to detail

　　Solid knowledge and understanding of Microsoft Office suite

　　Working at EssilorLuxottica

　　A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

　　A generous yearly product allowance for you to spend across our portfolio of brands

　　Discounted onsite parking and product discounts for family & friends

　　Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.

　　Abundance of local cafes, a major shopping centre and close to public transport facilities

　　Global volunteering opportunities through our OneSight Foundation

　　Wide range of career opportunities across the Luxottica family

　　Complimentary full-time concierge services offering an exclusive hotel-style experience!

　　Options for a hybrid working environment

　　Next Steps

　　To be considered for this opportunity, please click apply and send your cover letter and resume today.

　　As an inclusive, team-first company, our people are at the core of everything we do.

　　We are a highly diverse group of over 80,000 individuals in 150 countries , we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms. A unique brand portfolio that includes proprietary brands prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among EssilorLuxottica's core strengths.

　　We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

　　Job Segment: Ophthalmic, Retail Sales, Healthcare, Retail