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　　Title: Customer Support Specialist

　　Company: BDSI

　　Job ID: 98625

　　Location: Enderby, UK

　　Position Summary:

　　Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.

　　Essential Job Duties and Responsibilities:

　　Reviews customer purchase orders to assess requirements.

　　Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

　　Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

　　Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

　　Performs research in Cardex (ERP) to potentially resolve order issues.

　　Reviews and actions open orders that are pending resolution.

　　For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

　　Monitors / Expedites orders with high complexity and urgency.

　　Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions

　　Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

　　Performs other duties and responsibilities as assigned or required.

　　Basic Qualifications (Required Skills and Experience):

　　2-4 years of related work experience

　　Experience in Program Management and/or Customer Support

　　Experience in a warehouse environment

　　Strong problem-solving skills

　　Excellent communication skills, both written and verbal

　　Ability to work in a very fast-faced environment with a high degree of accuracy

　　Ability to effectively multi-task

　　Ability to manage multiple and competing priorities

　　Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications

　　Preferred Qualifications (Desired Skills/Experience):

　　Education: High School Diploma, or Related Field of Study – Associate Degree in Business

　　Superior customer service skills

　　Strong communication skills with the ability to make proactive contact with customers to obtain additional business

　　Team player with the ability to multi-task

　　Excellent problem solver

　　Has the ability to work effectively with internal and external management and customers

　　Able to produce desired results in a deadline-driven environment

　　Experience Level:

　　Individual Contributor –

　　J ob Type: Full-Time

　　Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .