Customer Support Coordinator - Chicago, IL

　　Location: Chicago, IL, United States

　　Date Posted: Jan 24, 2024

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　　Description

　　The Customer Support Coordinator will assist with critical customer data and service needs to support business operations. The role supports in optimizing the employee and customer experience while maintaining a comprehensive understanding of Badger offerings, systems, and processes.

　　Candidate can be located in Chicago, Oak Park, or Cicero.

　　Follows procedures and engages customer for account data management and maintenance; creates, maintains, and updates data fields for efficient processing. 

　　Validates new (and reactivated) customer set-up in Oracle within a 24-48-hour business window.

　　Supports end to end customer processing in Oracle, by:

　　Processes daily tickets comparing data with Workforce and Geotab to ensure accurate invoicing.

　　Resolves customer concerns and invoice issues (such as invoice discrepancies) by investigating issues, making corrections, or referring non-standard complaints and issues to management; Rebilling as required to ensure process completion

　　Assists Accounts Receivable with aging accounts

　　Acts as liaison between field operations and payroll

　　Supports field offices and customers as needed by support and administrative tasks.

　　Provides an exceptional customer service experience; championing the customers’ needs (as the owner) to ensure complete ‘white glove’ service. Provides exceptional internal and external customer service in all interactions (phone, email, and face-to-face).

　　Enters data into the system and runs reports as authorized by security roles and permissions.

　　Escalates complaints and issues to managers as needed.

　　Qualifications

　　Education: High-school diploma or equivalent. Associate or bachelor’s degree preferred.

　　2-5 years administrative experience, in construction/transportation industry preferred

　　Computer skills and strong organizational skills required.

　　Experience working in a CRM, Oracle preferred.

　　Demonstrated customer service skillset, including professionalism, excellent communication skills, issue ownership and resolution skills.

　　Excellent interpersonal and communication skills, a positive attitude, and a willingness to take on new challenges. 

　　The person in this position must have the ability to relate well to a wide variety of people (field and office). 

　　Must have a professional approach to business.

　　Strong organizational skills and ability to meet deadlines.

　　Fully applies oneself to the requirements of the position

　　In accordance with applicable law, the following represents Badger’s reasonable estimate of the hiring compensation range for this role.

　　HIRING S ALARY RANGE: $20.00 - $27.00

　　Compensation may vary and will be determined by the geographic location, education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

　　Will be required to successfully complete pre-employment screening, which may include criminal background check, MVR history and drug test.

　　Badger Daylighting, and its parent company Badger Infrastructure Solutions Ltd. (TSX:BDGI), is North America’s largest provider of non-destructive excavating services. We work for contractors and facility owners in a broad range of infrastructure industries, including energy generation, electricity and natural gas transmission networks, roads and highways, telecommunications, water and sewage treatment and general municipal infrastructure.

　　Our key technology is the Badger HydrovacTM, which is used primarily for safe excavation around critical infrastructure and in congested underground conditions. The Badger Hydrovac uses a pressurized water stream to liquefy the soil cover, which is then removed with a powerful vacuum system and deposited into a storage tank. Badger manufactures and designs our truck-mounted hydrovac units, giving us the opportunity to incorporate feedback from our hydrovac operators into existing and future design and manufacturing processes.

　　Badger Daylighting is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.