Customer Support Coordinator - HUB

　　Deerfield Beach, FL

　　Titan America , a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a Customer Support Coordinator for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

　　This salaried non-exempt position reports to the administration manager in TITAN’s HUB, the centralized sales and technical support nerve center. The Customer Support Coordinator will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few.

　　Responsibilities:

　　Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority

　　Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions

　　Use problem solving techniques to resolve issues, know when to engage others

　　Use of SAP, JWS, and Systech software

　　Set up and maintain customer master price list for external and internal sales in multiple systems

　　Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations

　　Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers

　　Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters

　　Copy, file, search archives and retrieve tickets for assigned accounts

　　Cross-train and provide support in multiple capacities within the teamTITAN HUB

　　Qualifications:

　　2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred

　　Strong Customer Service or accounting related experience preferably in a Sales environment

　　Analytical and communication skills to deliver best results

　　Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)

　　A good listener, ability to solve problems with minimal supervision

　　High energy and proactive when a customer needs assistance, often delivering more than what was required

　　Strong team concept skills required

　　Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required

　　Ability to prioritize work projects

　　Flexible, interested in trying new techniques; coachable

　　Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.