Customer Support Coordinator

　　Job ID

　　150986

　　Posted

　　29-Jan-2024

　　Service line

　　Advisory Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, Customer Service

　　Location(s)

　　Melbourne - Victoria - Australia

　　Entry level Facilities Administration support role

　　Provide responsive customer service to stakeholders

　　Melbourne | Land of the Wurundjeri people

　　Our client is a leading commercial property owner who creates spaces where people thrive. We have a permanent opportunity within the Customer Support Facilities Team for one of our Key Client Accounts, who manages the Facilities Management for a portfolio of Commercial and Industrial Assets.

　　You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

　　Here’s what you will focus on:

　　Providing superior customer service to our client

　　Building positive relationships and engaging customers

　　Acting as the first point of contact for our valued client

　　Coordinating service and facilities professionals in response to customer requests

　　Timely management and processing of customer requests, queries and billing information

　　Account administration and supporting the Facilities Management Team as well as client

　　Understanding and responding to the needs of all key stakeholders

　　Your Background:

　　To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service. Fulfilling the below criteria is also advantageous:

　　Strong interpersonal and relationship management skills

　　Exceptional written and verbal communication skills and a professional phone manner

　　Call and query handling and call resolution skills

　　Strong administration, organisational and time management skills

　　Proficiency using Microsoft Word, Excel, Outlook and call centre technology

　　Can we inspire you to join us?

　　At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

　　If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

　　We look forward to hearing from you.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)