JOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual)Location: Janesville, WI Job Id: 3700 # of Openings: 1 PositionSummary: At First Mid, we aim to make our customers feel valued,satisfied, and understood. We will achieve this by developing apersonalized relationship with our customers and by asking questions tocreate a customized solution based on their needs and throughout theirstages of life. We will create clients for life by adhering to our corevalues and our service standards. . Responsibilities include, but arenot limited to: Assisting callers with questions account inquiries byproviding them with accurate information in a professional and courteousmanner in accordance with our customer service standards. Servicecustomers over the phone with accuracy and efficiency within policyguidelines. Create a quality service experience by ensuring timelyresolution and follow-up to customer needs. Solicits assistance frommanagement as needed. Seeks management approval for requests outside oftheir approved level. Notifies management of suspicious and questionableactivity. Adheres to all bank compliance, security and operationalpolicies and procedures. Performs changes to existing accounts asrequested by the customer. Transferring request that are outside thescope of the CSC to the appropriate individual or department forassistance. Proactively looks for ways to improve processes that willimprove the customer's experience and communicate those ideas tomanagement. Maintains professional appearance and conduct within theguidelines set forth in Employee Handbook and/or First Mid policies.Ensuring all customer interactions documentation follow bank policy regulations, while maintaining customer confidentiality. Identifies andrecommends products and/or services to best meet the needs of thecustomer. Educates and encourages customers to use alternate deliverysystems such as ATM, Debit Card, Online, and Mobile Banking. Activelyseeks out and maintains basic product knowledge of all banking productsthrough training courses, meetings, corporate communications, etc.Complete other specified duties as assigned. Qualifications Education:High School Diploma/GED required. Experience: 1+ year of customerservice experience and/or previous experience working in a financialinstitution preferred. Previous contact center experience preferred.Skills: Fluency in both English and Spanish required Proficient in usageof Microsoft Office and computer application Strong organizational andcommunication skills, both oral written. High level of interpersonalskills to interact with customers and potential customers in aprofessional manner. Ability to work additional hours or hours outsideof the departmental operating hours as needed. First Mid Bancshares,Inc. is an Equal Opportunity/Affirmative Action employer. All qualifiedapplicants will receive... For full info follow application link. EqualOpportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/F369B7C7E23E4DE7