IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

　　Job Description

　　The Customer Supply Chain Associate - Allocation will be responsible for allocating inventory of finished goods to customers across North America in a customer centric manner.

　　Job Description

　　Allocating inventory to customer orders to ensure on time delivery of products.

　　Working closely with the customer service team to proactively prioritize customer requirements.

　　Collaborating with plants and production planners to ensure inventory accuracy and availability.

　　Monitoring inventory levels at various plants and escalating any shortages to the production planning team and customer service team.

　　Communicating with the customer service team about any foreseeable delays in orders being fulfilled and shipped on time.

　　Managing KPIS related to on time fulfillment.

　　Ensuring that open orders are accurately entered and meet the minimum requirements in terms of load weight, pallet count etc.

　　Collaborate with the logistics teams to ensure that orders are dispatched in a timely manner.

　　Closely adhere to customer operations processes to improve customer experiences and meet established KPIS.

　　Manage and review open order reports for various plants and monitor reasons for orders not shipping on time.

　　Partner with teams in weekly meetings to share best practices and work on special projects.

　　Collaborate with Sales for process improvement and guideline adherence.

　　Requirements

　　Post-Secondary Education in Business Administration, Operations/ Inventory Management or Supply Chain is preferred.

　　CITT and/or APICS designation is an asset.

　　Possess superior analytical, teamwork, and organizational skills.

　　Strong customer satisfaction focus and excellent relationship building skills.

　　Use of MS office, especially MS Excel at an advanced level is required.

　　Experience with JD Edwards and Salesforce is an asset.

　　Strong open and interactive communication skills (written and verbal)

　　Ability to problem solve and “think outside the box.”

　　Ability to manage a large volume of emails and phone calls.

　　Ability to multitask, prioritize and manage time effectively.

　　Very good attention to detail

　　Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

　　Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

　　IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

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