Home
/
Customer Service
/
Customer Success Senior Analyst - Remote
Customer Success Senior Analyst - Remote-January 2024
Alajuela
Jan 10, 2026
ABOUT TRANSUNION
More than a mere credit reporting agency, TransUnion also offers sophisticated data information regarding global risks in order to assist clients in making important business decisions. The organizati
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Customer Success Senior Analyst - Remote

  TransUnion's Job Applicant Privacy Notice

  What We'll Bring:

  What We'll Bring:

  At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. Our team is responsible for leveraging TransUnion's data capabilities to arm the property and casualty insurance industry with sophisticated solutions that address their greatest needs and challenges. Our workplace culture gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, driving the execution of key product strategies supporting TransUnion as an innovative solution provider to the insurance industry!

  How'll you'll contribute:

  As a senior product analyst, you'll be joining a team focused on helping our insurance customers evaluate the risk profiles of their policies with an advanced solution. Your role will be focused on ensuring customer success through the onboarding process.

   You will learn how to configure, test, and implement customer solution strategies.

   You will be accountable for ensuring the customers configurations adhere to their requirements.

   You will work with and learn from team members to understand more about the insurance industry and why our solutions are highly valued to solve for a critical gap that exists today.

  This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

  What You'll Bring:

  What you'll bring:

  Technical SkillsPrior career work configuring configure, validating, troubleshoot/debugging, and documenting aspects of a software system.Ability to "think" like a programmer; however, programming skills are not directly required.Existing knowledge or the demonstrated ability to learn concepts such as XML, JSON, Splunk, queries, batch concepts.Experience working in a Microsoft Windows environment.Strong experience using Microsoft office products, in particular Word (layout), Excel (formulas and formatting), and One Note / Share Point.Use of tools such as notepad++, beyond compare, visual studio code editorFamiliarity with concepts of servers and networks that make up system architectures.Strong knowledge of Microsoft Excel formulas and MacrosSome VBA or Excel Power Query would be helpfulUnderstand file transfer service concepts.Requires strong analytical and data analysis skills with the ability to communicate the outcomes of your analysis.Professional SkillsStrong written and verbal English skills, including the ability to communicate technical topics to non-technical audiences.Highly collaborative and able to work under tight timelines when needed and the ability to take initiative and ownership of your work.Clear and confident presence on "teams"/"zoom" style calls with both TransUnion and TransUnion customer associates.Detail orientated and ability to stay highly organized and be flexible to changing priorities with limited supervision.Desire to understand how the insurance industry works and how TransUnion solutions make our customers successful. Ability to learn, repeat, and identify improvement to methodologies used in the group.Ability to communicate status of assigned work and forecast completion of assigned work.We'd love to see:Bachelor's degree or equivalent experienceKnowledge of modern product management concepts and techniques, including Agile development methodologiesP&C insurance knowledge or prior insurance work experienceProficient in ExcelBasic understanding of SplunkImpact You'll Make:

  Impact you'll make:

  The role ensures that internal and external revenue generating opportunities are ready when the customer is ready. It involves:Interpreting written requirements and asking clarifying questionsConfiguring the systems that fulfill the requirements.Defining and generating test data and cases that validate the system meets the requirements.Executing the test cases.Correcting issues identified.Communicating project status.Supporting customers' developers during their integrations with TransUnion to insure a successful and rapid integration.Using tools like XML, JSON, and splunk to debug issues in the configuration or presented by the programmers.Using tools like splunk and Excel to observe production activities.Communicating with US based internal and external stakeholders.The Product Analyst fills a critical role in the product development life cycle, acting as a bridge between the product strategy and the delivery of a successful product or service. A successful product analyst will work within a defined product strategy and roadmap, breaking broadly defined initiatives into more concise functional components and documenting requirements and acceptance criteria. This may also entail conducting research, data analysis, and overall problem/issue resolution.

  The Product Analyst will work directly with Insurance product owners and internal team members throughout the product development lifecycle. You will be responsible for product configuration, testing, change requests, and involved in customer implementations across various solutions.

  TransUnion Job Title

  Sr Analyst, Product Management

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Technical Support Analyst
Job description: Technical Support Analyst plays a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call a
Service Desk Analyst
Role Purpose The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk object
Customer Support - French speaking
Job Requisition ID # 23WD73879 Position Overview NOTE: This is NOT an open position. Please submit your CV here for future consideration. As a Client Services Specialist, you will be a critical part
Product Support Coordinator
Position: Product Support Coordinator Job Description: We are looking for an ambitious individual, who wants to start a career in a global organization. The person will join a team of Product Support
Full-Time Customer Service Supervisor
Required Open Availability At Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion,
Seasonal Tax Support Specialist - Remote
Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's
Full-Time Store Support Lead
At Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each oth
Rio Grande Valley TX Patient Handling Sales Representative
Why join Stryker? We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryk
Adm/ Fin Support
Role Purpose The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support p
Seasonal Customer Support Tax Expert - Remote
Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved