Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview:The Customer Success Program Analyst is the liaison between the design and development teams working with Customer Success Leadership to define the objectives and requirements of the team for reporting and system projects. Duties and Responsibilities: Works with Customer Success Leadership & Key Stakeholders to understand their requirements of the system; Works with Finance, Sales Ops, and Das to deliver the needs of Customer Success and provide business case for reporting and system requests; Accountable for assigned functional track and deliverables; Creating and maintaining deliverables within assigned area; Map current state and generate workflow diagrams to support solution understanding; Solve complex data problems to deliver on reporting solutions to meet the needs of the team Leverage Salesforce to understand account segmentation for NPS Ability to extract information and work to deliver results with ambiguous datasets Provide support to SME's for customer success initiatives; Document and maintain deliverables (requirements document, Configuration Design Doc, etc.); Document process workflow; Build and configure system based on design; Ensuring configuration meets requirements and works as expected; Maintain industry expertise; Relies on experience and judgment to plan and accomplish goals; A wide degree of creativity and latitude is expected; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as always outlined within Inovalon's Operating Policies and Procedures in all ways and with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Employer. Job Requirements: Minimum of 4 years of experience as a software business analyst; Minimum of 1 year of experience in a healthcare/specialty pharmacy related environment; Must be familiar with healthcare/pharmacy system designs and concepts; Possesses excellent communication, organizational and observational skills; Proficient problem-solving skills with good judgment and decision making; Must be goal-oriented and focused; Work well as a member of a team; and Possess SQL reporting skills Familiarity with Salesforce (SFDC) & Gainsight Reports and Surveys Experience with ServiceNow CSM Education: Associate's degree required Bachelor's degree in a related area of Healthcare and IT preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Base Compensation Range $78,240 $95,000 USD Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles. By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship. To review the legal requirements, including all labor law posters, please visit this Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.