Remote Work: Yes

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

This remote role should ideally based on the US East Coast or Central region within a reasonably close distance from a major metropolitan airport. 50% travel to be expected.

Responsibilities:

Manage a list of strategic and top customers on their post-sales customer journey

including kickoff, onboarding, adoption, renewals, and advocacy.

Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy

programs.

Create and execute a project management plan, providing awareness across the

organization, driving both strategic and tactical initiatives.

Ability to prioritize multiple and very different tasks on a daily basis. Customers may

have very different use cases and specific needs, being able to stay organized and

accomplish their goals is important to overall success.

Analyze and resolve product adoption issues, escalate customer concerns and prodcut

needs appropriately while working with the correct internal groups.

Facilitate customer cadence calls, onsite and/or web trainings

Drive quarterly steering committee agenda’s, partnering with sales, Executive

Management and other resources to drive continued ROI.

Act as the voice of the customer and partner with them through the entire customer

journey

Ensure customer environment is maximized to exceed value and expectations over time

Drive business process recommendations to eccelarate the adoption, retention, upsell

and value achievement while identifing and resolving risk

Deliver, document and referrence customer success stories to distinguish ZPA’s

services

Partner with sales to identify expansion opportunities.

Qualifications:

Minimum Qualifications

Bachelor’s Degree

5 + years of Customer Success experience / e xperience in retail and/or store operations

B2B sales working with fortune 500 companies in a pre or post sales capacity

Strong knowledge of business challenges/enterprise landscape

Must be able to travel 50% of the time

Preferred Qualifications

Understanding of channel and partner experience

Team player, strong project management, organizational and communication

Build strong internal and external relationships, strong mentor and leadership qualiities

Ability to speak at the Director and C-level

Subject matter expert in product or related field

#LI-remote

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected]. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conocza sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 82300.00 - USD 123500.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at [email protected] If you are a victim of identity theft contact your local police department.