Home
/
Customer Service
/
CUSTOMER SOLUTIONS LIAISON (IMMUNOLOGY) - IM - SÃO PAULO
CUSTOMER SOLUTIONS LIAISON (IMMUNOLOGY) - IM - SÃO PAULO-November 2024
São Paulo
Nov 5, 2025
ABOUT NOVARTIS
At Novartis, we’re reimagining medicine to improve people’s lives through innovative science and technology.
10,000+ employees
Biotechnology
VIEW COMPANY PROFILE >>
About CUSTOMER SOLUTIONS LIAISON (IMMUNOLOGY) - IM - SÃO PAULO

  About the Role

  800 million! That's the number of lives we impact around the world through innovative products and cutting-edge medical science, Novartis is among the world's leading pharmaceutical companies, always seeking to bring innovative products to patients quickly and effectively. As a global company, resources and learning opportunities at Novartis are also plentiful, involving both global and local cross-functional careers. As part of Novartis Brazil, you will have great opportunities to develop and impact the success of our business, contributing to the same purpose of reimagining medicine to improve and extend people's lives.

  For more information about Novartis access www.novartis.com.br and www.novartis.com

  Your responsibilities:

  • Recognize, develop and implement innovative solutions and projects that are aligned with Marketing Team to expand our share of mind in the Marketing;

  • Deeply understand strategic accounts and the environment through a robust diagnosis with the UX Team, mapping their interests, strengths, weaknesses, opportunities and threats and unmet needs through a co-creation project in close collaboration with the field team;;

  • Identifying opportunities in the patient journey and working to minimize barriers, disseminate trustful and balance scientific and technical information to the customers, contributing to the best value proposition comprehension;

  • Ensure end-to-end understanding of all projects (internally and externally), ensuring complete clarity and approvals in accordance with the Novartis compliance policy;

  • Have a deep knowledge on Immunology environment and implement a powerful, effective and concise value proposition, strengthening to the Immunology area in the Private Market;

  • Responsible for working in partnership with the in-field team (Access, MSL's, Sales Team), identifying, mapping, engaging and managing key stakeholders from the top customers and co-create projects within the real pains diagnosed;

  • Establish effective working relationships with external customers through value solutions that provide benefits and can improve impact the patients journey in a framework of sustainability and efficiency to the system;

  • Develop and implement account strategy and action plans, accordingly to business goals and prioritization;

  • Guarantee all projects and interactions follow local legislation and are under global and local compliance standards of Novartis translated through its polices, guidelines and code of conduct;

  Diversity & Inclusion / EEO

  Nós somos comprometidos em construir um ambiente de trabalho inclusivo através de times diversos com representatividade dos pacientes e das comunidades que atendemos.

  Role Requirements

  What you'll bring to the role:

  • A minimum of 4 years of experience in biotech or pharmaceuticals industry;

  • Experience and knowledge in digital process and Access will be a differential;

  • Experience in leading a cross-functional team environment

  • Relevant Immunology therapeutic area knowledge is preferred, but not mandatory;

  • Deep understanding of Brazilian Private Health System;

  • Excellent verbal, interpersonal skills to lead, interact, resolve conflict and drive consensus among individuals from a variety of disciplines;

  • Excellent knowledge and communication of technical and scientific information; Problem-solver and negotiation skills;

  • Complete graduation.

  • Fluency in Portuguese and Advanced English.

  You'll receive:

  Competitive salary, annual bonus, pension scheme, life insurance, 30 days annual leave, year-end recess, hybrid work model (home office 2x a week), flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, free parking lot (Santo Amaro and Cambe), Gympass, Space Energized for Life, gym (Santo Amaro) and virtual self-development tools.

  Why consider Novartis?

  236 million lives were touched by Novartis Innovative Medicines in 2022 worldwide, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

  Imagine what you could do at Novartis!

  Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

  Division

  International

  Business Unit

  LACan IMI

  Location

  Brazil

  Site

  Sao Paulo - Matriz

  Company / Legal Entity

  Novartis Biociências

  Functional Area

  Marketing

  Job Type

  Integral

  Employment Type

  Regular

  Shift Work

  Não

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Remote Membership Sales and Service Rep.
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Primary Duties and Responsibil
Part Time Bank Sales & Service Representative (Part Time Teller)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other cus
Field Service Representative (Technician / Technologist)
Eaton's Electrical sector is currently seeking a Field Service Representative (Technician / Technologist) to join our team. This position is based at our Edmonton, AB facility and offers benefits fro
Branch Licensed Customer Service Representative - Ft Myers, FL
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: A DAY IN THE LIFE of a License
Senior Acute Patient Access Services Representative
Primary City/State: Glendale, Arizona Department Name: ER Registration-Hosp Work Shift: Night Job Category: Revenue Cycle Great careers are built at Banner Health. There's more to health care than do
TikTok Shop - Acquisition Support Manager - FMCG Key Account Team
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Senior Sales & Service Representative (Universal Banker)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales
Représentants au service à la clientèle - Temps Partiel
Si vous recherchez une carrière dans la vente et le service à la clientèle avec un potentiel de revenus élevé dans un environnement de comptoir de vente au détail, c'est une excellente option pour vo
Client Solutions Manager - Oslo
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Customer Service Rep, Internet and Voice Repair
Join us and we'll connect you with... Outstanding paid training program, with mentoring to ensure your success. A set schedule that you can plan your life around. Generous paid time off Free internet
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved