Customer Services Rep I - West Coast

　　United States

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　　About CentralSquare Technologies

　　CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

　　Job Description

　　This role provides first-tier support directly to CentralSquare's customers via phone, web, or email communications. This role works with customers to understand problems and/or resolve questions regarding CentralSquare software. This role also escalates complex issues to an appropriate managerial or technical resource. In addition, this role performs routine tasks under direct supervision and as assigned.

　　Job Description:

　　•Provides direct assistance to customers via phone and email for invoice questions and concerns.

　　•Actively manages numerous accounts with strict deadlines and multiple follow-ups.

　　•Accurately enters data into the database.

　　•Maintains consistent, regular communication with customers regarding the status of their requests via email and telephone.

　　•Builds strong relationships with municipalities and members outside of the organization.

　　•Prioritizes tasks effectively to ensure escalated requests are resolved in a timely manner.

　　•Maintains high integrity and confidentiality regarding all accounts and proprietary information.

　　•Collaborates with fellow support colleagues and other internal organizations to provide superior customer service and to resolve issues as applicable.

　　•Ensures that individual performance meets or exceeds department standards.

　　•Performs all other duties as assigned.

　　Skills & Requirements

　　Requirements:

　　High school diploma or equivalent required

　　1-2 years experience in a customer service environment

　　Experience in Accounting, Call Center, Customer Support, Data Entry, or Quality Assurance is preferred

　　Working experience with Microsoft Office Suite