Job Family: Customer Services

　　Req ID: 403307

　　We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure.

　　JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE

　　Customer Services Professional

　　Key Responsibilities: -

　　1.Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customers for various Siemens IBMS Systems.

　　2.Troubleshoot and solve system and process related problems BMS , FAS , CCTV and ACS System majorly .

　　Perform sensor verification and calibration.4.Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.

　　5.Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.

　　Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians.

　　Should be capable to plan monthly AMC billing , turnover and collection forecast .

　　Minimum 8-10 years of experience in project and maintenance of IBMS system.

　　Be able to work effectively both individually and with a group without need of direct supervision

　　Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems

　　Capable of developing new PMS for existing and new products as knowledge is acquired

　　Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired

　　13.Capable of writing, reviewing, and / or editing various types of technical reports

　　Able to conduct formal meetings with customer management personal

　　Capable of evaluating control effectiveness as knowledge is acquired

　　Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors

　　Knowledgeable of system architecture and operations as well as applicable database items needed for basic maintenance and calibration

　　Project a positive and confident attitude focused on meeting and exceeding customer expectations

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