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Customer Services & Operations Agent
Customer Services & Operations Agent-July 2024
Auckland
Jul 3, 2025
ABOUT AVIS
We are a global mobility company with brands including Avis, Budget, and Zipcar. Join our team!
10,000+ employees
Travel and Hospitality
VIEW COMPANY PROFILE >>
About Customer Services & Operations Agent

  Based at our Apex Car Rental Airport Branch, we have a full-time permanent position available for someone with exceptional customer services and isn't afraid of hard work.

  Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

  Permanent, Full-Time (40-Hours per week) Auckland Airport based Stable, Global Organisation Friendly, Caring and Supportive Culture Entry level with training provided

  Our location is open Monday to Sunday from 6.30 am to 7.30 pm. We are currently running 2-shifts being 6:15 - 14.45 and 10.30 - 19.30. In our full-time role we work on a rotating roster where you will be scheduled to work 5 x 8-hours shifts per week and will include at least one day per weekend.

  About the Role

  As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

  On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

  What we are looking for:

  Full, clean, valid class 1 driver's licence is essential for this role. Previous experience within retail, hospitality, customer service or similar roles Ability to work in a fast-paced environment while delivery exceptional customer service. Comfortable learning and using various computer systems to accurately input rental information (training will be provided) Ability to follow procedures and adhere to company guidelines and standards.

  What's on offer:

  $24.70 per hour, plus increase your earnings with our sales incentive scheme. Uniform provided. Parking provided. Wellbeing programme incl. life insurance, discounted health insurance and superannuation options Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands. Full training provided to help you achieve your goals & reach your potential.

  If you would like the opportunity to represent us, then we want to hear from you! To put an application forward, please click Apply Now.

  About Avis Budget Group

  We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

  With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

  AucklandAucklandNew Zealand

  R0159646

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