Customer Services

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　　Date:Jan 19, 2024

　　Location: Sorocaba, São Paulo, BR, 18105-002

　　Company: W. R. Grace & Co.

　　Job Description

　　Ensure the organization discharges its responsibilities in a safe and ethical manner.

　　Be the focal point for already customers in Brazil, Argentina, Paraguay Uruguay, Bolivia, Chile, when talking about routine process like purchasing orders, logistic, commercial complaints, etc.

　　Receipt the customer indent purchasing order by email, send to Origin and make the tracking of process.

　　On a continuous basis to build good relationships with Customers, Channel Partners, Sales team, administrative and technical teams within our company.

　　Main Responsibilities

　　Receive the indent purchasing order from customer by email

　　After verifying if the conditions of indent purchasing order (material, price, quantity, requested delivery date, incoterm) are in accordance with quote sent by Grace Sales team, Customer Service prepares an excel file with all detailed information about shipment requirement and send by email the file to Grace Plant that will supply the product asking to confirm the product availability, delivery date and proforma invoice.

　　All documents about each indent process (quote, customer indent purchase order, sales indent order etc.) needs to be stored in share point EM LA Sales and TCS team, file “Indent Orders” by Customer Service.

　　After sending the indent purchasing order to the Origen, Customer Service add the PO # in an excel file called “Sales Indent “to keep the tracking of order updated, the file is in Share Point EM LA Sales and TCS Team.

　　After receiving the proforma invoice by Origen, Customer Service shares with Customer via email this document and ask to review all data and approve the proforma invoice.

　　When customer approves the proforma invoice, Customer Service communicate Grace Plant that proforma is approved.

　　When Grace Plant shares the shipment details directly to Customer Service, Customer Service shall inform the customer.

　　Customer Service is responsible for making the follow up with Origen about sending the original documents that should be sent to Customers to be approved by them.

　　When customers are from Argentina, Customer Service will be in charge to inform Origen that material only will produce / shipped after having the confirmation from Customer that SIRA (Import license) was released.

　　Required Qualifications

　　University: Graduation i n Administration, Marketing or related areas.

　　Foreign Trade knowledge.

　　Spanish: Fluent

　　English: Advanced

　　Deep knowledge of SAP

　　Preferred Qualifications

　　1 to 3 years of experience in customer services.

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