Join a Leading company in the Automotive Industry!

　　Description:

　　This person will be the main POC for wholesalers & dealerships assisting with anything that has to do with their orders.

　　Basic Job Duties:

　　Receive and accurately process all orders via phone, fax, website, email, and EDI into SAP

　　Provide knowledgeable answers to questions regarding product, product availability, and pricing.

　　Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary.

　　Settle customer invoice discrepancies and ensure accounts are up to date.

　　Implement pricing and discounts to various transactions submitted or requested by Sales.

　　Process transactions involving government entities in SAP

　　Work closely with Sales and Credit departments to ensure proper implementation of programs.

　　Process, review, and release Delivery Receipts, up to 200+ transactions daily.

　　Process “end user” billing.

　　Provide customer online support for orders, invoices, credit card payments, and other account information.

　　Contact customers and release backorders in a timely manner, in accordance with the customer’s request and corporate policies.

　　Handle customer complaints in a proper manner in coordination with related departments.

　　Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory.

　　Generate customized daily/weekly reports for customers using Access and Excel.

　　Support the department in ensuring proper coverage for customers at all times.

　　Correspondence will be a mix of email & phones. This person needs to be highly organized as their is a lot of follow up they will need to keep track of

　　Additional Skills & Qualifications:

　　2 + years of customer service / account management within a manufacturing company

　　Knowledge of SAP or other comparable ERP program SALESFORCE

　　Intermediate Excel knowledge - no pivot tables necessary but need to be proficient in reporting

　　Ability to process / follow up on 50 + orders day

　　Knowledge of shipping / receiving / logistics procedures

　　Excellent understanding of Microsoft Office

　　Automotive experience a plus (either aftermarket or OEM)

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.