Bausch + Lomb Corporation, (NYSE/TSX: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

　　The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

　　Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

　　Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

　　OBJECTIVES/ PURPOSE OF JOB

　　The incumbent is responsible for providing customer services to trade customers and handles a large volume of orderings/transactions within a short period at peak hours.

　　KEY ACTIVITIES/ RESPONSIBILITIES

　　• Handles customer orders received through phone, fax, e-mail or sales team

　　• Ensure order entries are made accurately in the system for timely delivery

　　• Be the first-tier support/interface to answer customer enquiries and handles customers' complaint professionally; redirect requests/issues to relevant parties if needed.

　　• Liaise with Inter Company Distribution Centers and Freight Forwarders on inbound and importation

　　• Liaise with Warehouse and Customers on order rejection and return.

　　• Stock replenishment till billing to fulfil Distributor's purchase orders

　　• Manage customer complaints and log complaints into the complaint system promptly and monitor the closure of complaints.

　　• Company Standard Operating Procedures (SOP) compliance and participation in Good Distribution Practice for Medical Devices (GDPMD)

　　• Other ad-hoc arrangements as and when required

　　The masculine is used in this publication without prejudice for the sake of conciseness.

　　Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

　　We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.