If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.Job area:Customer ServiceDSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: Kent, WADivision:DSV Road USJob Posting Title: Customer Service Specialist, Carrier SalesTime Type: Full TimeSUMMARYThe Customer Service Specialist, Carrier Salesis an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.ESSENTIAL DUTIES AND RESPONSIBILITIESDevelops carrier relationships in order to effectively support customers.Maintains and grows relationships with carrier accounts.Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.Has daily contact with carriers to determine availability while negotiating transportation rates.Provides consistent and exceptional customer service levels to carriers and customers.Researches new carriers within the market, generates leads, and develops new carrier relationships.Makes cold and warm calls to current and potential clients to promote business growth and development.Studies and understands seasonal market trends.Handles dispatch operations with carriers and drivers.Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.Performs other duties and projects as assigned.MINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceHigh School diploma.1 years' experience in a logistics, brokerage, or customer service field.SKILLS, KNOWLEDGE AND ABILITIES REQUIREDComputer SkillsProficient in Microsoft Word, Excel, Access, and PowerPointSolid analytical experience in Excel requiredLanguage SkillsEnglish (reading, writing, verbal)Mathematical SkillsPosition requires strong mathematical skills for project developmentOther SkillsStrong ability to persuade, motivate, negotiate, and influence othersAbility to thrive under deadlines and work in a team environment, while also delivering independent resultsExcellent communication skills, verbal and writtenDriven, enthusiastic, and highly motivatedAbility to build strong relationshipsStrong prioritization skills, multi-tasking skills, and works with a sense of urgencyHigh attention to detail and ability to multitaskStrong organizational skillsProficiency in using a Windows-based computerGreat phone presence and effective interpersonal communication skillsPREFERRED QUALIFICATIONSEducation and/or Experience6 months' industry experienceComputer SkillsExperience with Transport